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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Accelerate your understanding of customer insights with AI, achieving results ten times faster. Quickly grasp pain points, desires, and behaviors within moments, while effectively prioritizing the most pressing issues using critical signals. Eliminate countless hours spent on manual data analysis by leveraging tools such as interviews, surveys, and NPS. Our platform supports various formats including docx, csv, pdf, mp3, and mp4, allowing our AI to detect significant patterns and insights effortlessly. Once analyzed, we will send you a link to visualize and share your findings seamlessly. Insight7 efficiently extracts themes and sentiment from your data, enabling you to visualize and disseminate insights. Identify user pain points, desires, and behaviors in record time, while also visualizing opportunities and priorities in mere seconds. This not only saves you precious time and resources on research and development but also provides instant answers to critical questions like “which features should I focus on first?” Analyze up to 50 documents with a single click, and immediately uncover the most common user experience complaints. Utilize these insights to prioritize usability enhancements and discover opportunities for improving user experience effortlessly. With our AI-driven solutions, transforming customer feedback into actionable strategies has never been easier.

Description

OpenText Contact Center Analytics enables organizations to turn customer conversations into meaningful intelligence that drives improvement across service and operations. By collecting and analyzing data from calls, chats, emails, surveys, and social channels, the platform provides a complete, unified view of customer sentiment and behavior. Its AI capabilities surface trends, root causes, and emerging issues that may otherwise go unnoticed. Designed for enterprise-scale environments, it can seamlessly support tens of thousands of agents while maintaining high performance. The solution’s multilingual capabilities ensure insights are accessible across global teams. Built-in quality management features help leaders monitor interactions, evaluate agent performance, and enhance training programs. With decades of industry expertise behind it, OpenText delivers reliable analytics that accelerate decision-making. Overall, it empowers organizations to refine customer experience strategies using real-time, data-driven insights.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect No 
Amazon Web Services (AWS) Yes 
Asana Yes 
Genesys Cloud CX No 
Miro Yes 
RingCentral RingCX No 
Trello Yes 
Twilio No 

Integrations

Amazon Connect Yes 
Amazon Web Services (AWS) No 
Asana No 
Genesys Cloud CX Yes 
Miro No 
RingCentral RingCX Yes 
Trello No 
Twilio Yes 

Pricing Details

$19 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Insight7

Website

insight7.io

Vendor Details

Company Name

OpenText

Founded

1991

Country

Canada

Website

www.opentext.com/products/contact-center-analytics

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Workforce Management

Budgeting & Forecasting No 
Contractor Management No 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal No 
Recruiting Management No 
Scheduling No 
Skills Tracking No 
Time & Attendance No 
Variable Workforce No 

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

Alternatives

Alternatives

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