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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Manage your inventory, orders, and customer loyalty seamlessly with a single software solution that features a fully integrated point-of-sale system. With the Infinity unified commerce platform as your retail management tool, all customer and inventory information is accessible from one centralized location, enabling you to offer competitive pricing, exceptional service, and a tailored shopping experience no matter when or where your customers engage with your brand. Infinity’s flexible platform easily integrates with both emerging technologies and existing legacy systems, allowing for rapid innovation, effective inventory management, enhanced profit margins, deeper customer insights, and the efficient launch of new services. If your current retail management system isn't driving revenue growth, accelerating service delivery, or providing a delightful customer experience, discover the transformative power of unified commerce. For over two decades, Infinity has been at the forefront of enhancing the retail shopping journey, evolving from traditional point-of-sale solutions to comprehensive omnichannel strategies, culminating in the advanced unified commerce platform available today. As the retail landscape continues to evolve, adopting such a platform can be the key to staying competitive and thriving in a dynamic market.

Description

Infraon Infinity is an all-encompassing SaaS product suite designed to keep your IT infrastructure and customer success aligned, facilitating rapid resolutions anytime and anywhere. Its modular design allows you to initiate with a small setup and expand extensively as needed. By implementing an IT infrastructure and customer ecosystem, you can gain valuable insights into aspects like noise reduction and predictive remediation. Regardless of the company's scale, maintaining a consistently operational IT infrastructure is a top priority for executives at all levels, including CEOs and CTOs. The time lost in managing IT assets can have catastrophic consequences, especially now when support ticket volumes are surging across various customer and employee channels, alongside the increasing intricacies of legacy, cloud, and hybrid IT environments. To complicate matters further, ITOps teams shouldn't have to navigate through a tangled web of SaaS and on-premise products that come with frustrating user experiences. Additionally, businesses may find themselves compelled to switch products as they grow, impacting their operational efficiency and overall success. Embracing a streamlined solution like Infraon Infinity can help mitigate these challenges effectively.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Infraon AIOps No 
Infraon Assets No 
Infraon Helpdesk No 
Infraon IMS No 
Infraon ITSM No 
Infraon NCCM No 
Infraon NMS No 
Infraon OSS No 
Infraon SecuRA No 
Infraon Uptime No 
JSON No 
Windcave Yes 

Integrations

Infraon AIOps Yes 
Infraon Assets Yes 
Infraon Helpdesk Yes 
Infraon IMS Yes 
Infraon ITSM Yes 
Infraon NCCM Yes 
Infraon NMS Yes 
Infraon OSS Yes 
Infraon SecuRA Yes 
Infraon Uptime Yes 
JSON Yes 
Windcave No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Triquestra International

Country

New Zealand

Website

www.infinityrms.com

Vendor Details

Company Name

Infraon

Founded

2021

Country

United States

Website

infraon.io/infraon-infinity.html

Product Features

Retail Management

CRM Yes 
Commission Management Yes 
Email Marketing Yes 
Employee Management Yes 
Loyalty Program Yes 
Mail Order Yes 
Merchandise Management Yes 
Multi-Location No 
Order Management Yes 
Purchase Order Management Yes 
Reporting/Analytics Yes 
Returns Management Yes 
eCommerce Yes 

Product Features

Incident Management

Audit Trail No 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management No 
Incident Reporting No 
OSHA Compliance No 
Root-Cause Diagnosis No 
Safety Management No 
Task Management No 
Ticket Management No 

IT Asset Management

Asset Tracking No 
Audit Management No 
Compliance Management No 
Configuration Management No 
Contract/License Management No 
Cost Tracking No 
Depreciation Management No 
IT Service Management No 
Inventory Management No 
Maintenance Management No 
Procurement Management No 
Requisition Management No 
Supplier Management No 

IT Management

Capacity Monitoring No 
Compliance Management No 
Event Logs No 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access No 
Scheduling No 
Software Inventory No 
User Activity Monitoring No 

IT Service

Contract Management No 
IT Asset Management No 
Incident Management No 
Knowledge Management No 
Release Management No 
Self Service Portal No 
Service Catalog No 
Service Reporting No 
Ticket Management No 

ITSM

Asset Tracking No 
Availability Management No 
Change Management No 
Configuration Management No 
Contract/License Management No 
Dashboard No 
Incident Management No 
Problem Management No 
Project Management No 
Release & Deployment Management No 
Self Service Portal No 

Network Monitoring

Bandwidth Monitoring No 
Baseline Manager No 
Diagnostic Tools No 
IP Address Monitoring No 
Internet Usage Monitoring No 
Real Time Analytics No 
Resource Management No 
SLA Monitoring No 
Server Monitoring No 
Uptime Monitoring No 
Web Traffic Reporting No 

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