Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Inboxful is a cloud-based platform designed to assist customer service teams in managing inquiries in both Arabic and English across various social messaging channels. It integrates conversations from WhatsApp, Facebook Messenger, and Instagram with customer histories, service cases, callbacks, and analytical reports. Each agent can take ownership of specific discussions, while entire departments oversee assigned service cases. Additionally, teams have the capability to include internal notes, categorize conversations with labels, and generate reports for analysis. The Professional and Contact Center plans offer advanced features such as routing, customizable workflows, and a comprehensive knowledge base, along with AI-generated draft responses for agents to review. The Contact Center plan further enhances functionality by incorporating chatbot replies with pre-approved answers, read-only ERP lookups, and a Grandstream UCM hotline connector after an assessment of the site. Users can access Inboxful through both desktop and mobile browsers; however, the activation of certain channels is contingent on customer account permissions and testing protocols, while in-app phone features necessitate configuration and trial calls to ensure proper operation. This flexibility allows teams to tailor their customer service strategies effectively.
Description
ToneBird is an AI-powered assistant designed to facilitate social interactions by comprehensively understanding your relationships, prior messages, and the current context to generate appropriate responses in your voice across various applications. It seamlessly integrates with platforms like Gmail, Slack, WhatsApp, iMessage, Discord, WeChat, Lark, X, and more, eliminating the need for users to exit conversations or manually piece together context and responses. Leveraging past interactions, commitments, preferred communication styles, and pertinent details, ToneBird crafts replies that are tailored to both the individual and the specific circumstance. Furthermore, it can access information from linked documents or knowledge repositories, including agreed-upon prices, project specifics, and other relevant terms. Users benefit from the ability to review three draft options, customize the wording, and insert their chosen response into the reply box for final approval before sending. This streamlined process enhances communication efficiency while ensuring that responses remain authentic and contextually appropriate.
API Access
Has API
No
API Access
Has API
No
Integrations
WhatsApp
Yes
Facebook Messenger
Yes
Gmail
No
Instagram
Yes
Slack
No
Integrations
WhatsApp
Yes
Facebook Messenger
No
Gmail
Yes
Instagram
No
Slack
Yes
Pricing Details
$100 per month
Outside Egypt: Team USD 100 monthly and USD 400 setup; Professional USD 200 monthly and USD 800 setup; Contact Center USD 300 monthly and USD 1200 setup. Egyptian pricing is quoted separately.
Free Trial
No
Free Version
No
Pricing Details
$9.90 per month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Bokha
Country
Egypt
Website
inboxful.net
Vendor Details
Company Name
ToneBird
Founded
2026
Country
United States
Website
tonebird.ai/
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
Yes
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
Yes
Queue Management
No
Self Service Portal
No
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
No