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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Inboxful is a cloud-based platform designed to assist customer service teams in managing inquiries in both Arabic and English across various social messaging channels. It integrates conversations from WhatsApp, Facebook Messenger, and Instagram with customer histories, service cases, callbacks, and analytical reports. Each agent can take ownership of specific discussions, while entire departments oversee assigned service cases. Additionally, teams have the capability to include internal notes, categorize conversations with labels, and generate reports for analysis. The Professional and Contact Center plans offer advanced features such as routing, customizable workflows, and a comprehensive knowledge base, along with AI-generated draft responses for agents to review. The Contact Center plan further enhances functionality by incorporating chatbot replies with pre-approved answers, read-only ERP lookups, and a Grandstream UCM hotline connector after an assessment of the site. Users can access Inboxful through both desktop and mobile browsers; however, the activation of certain channels is contingent on customer account permissions and testing protocols, while in-app phone features necessitate configuration and trial calls to ensure proper operation. This flexibility allows teams to tailor their customer service strategies effectively.

Description

ToneBird is an AI-powered assistant designed to facilitate social interactions by comprehensively understanding your relationships, prior messages, and the current context to generate appropriate responses in your voice across various applications. It seamlessly integrates with platforms like Gmail, Slack, WhatsApp, iMessage, Discord, WeChat, Lark, X, and more, eliminating the need for users to exit conversations or manually piece together context and responses. Leveraging past interactions, commitments, preferred communication styles, and pertinent details, ToneBird crafts replies that are tailored to both the individual and the specific circumstance. Furthermore, it can access information from linked documents or knowledge repositories, including agreed-upon prices, project specifics, and other relevant terms. Users benefit from the ability to review three draft options, customize the wording, and insert their chosen response into the reply box for final approval before sending. This streamlined process enhances communication efficiency while ensuring that responses remain authentic and contextually appropriate.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

WhatsApp Yes 
Facebook Messenger Yes 
Gmail No 
Instagram Yes 
Slack No 

Integrations

WhatsApp Yes 
Facebook Messenger No 
Gmail Yes 
Instagram No 
Slack Yes 

Pricing Details

$100 per month
Outside Egypt: Team USD 100 monthly and USD 400 setup; Professional USD 200 monthly and USD 800 setup; Contact Center USD 300 monthly and USD 1200 setup. Egyptian pricing is quoted separately.
Free Trial No 
Free Version No 

Pricing Details

$9.90 per month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Bokha

Country

Egypt

Website

inboxful.net

Vendor Details

Company Name

ToneBird

Founded

2026

Country

United States

Website

tonebird.ai/

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management Yes 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal No 
Social Media Integration Yes 
Surveys & Feedback Yes 
Virtual Assistant Yes 
Workflow Management No 

Product Features

Alternatives

Alternatives

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