Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Inboxful is a cloud-based platform designed to assist customer service teams in managing inquiries in both Arabic and English across various social messaging channels. It integrates conversations from WhatsApp, Facebook Messenger, and Instagram with customer histories, service cases, callbacks, and analytical reports. Each agent can take ownership of specific discussions, while entire departments oversee assigned service cases. Additionally, teams have the capability to include internal notes, categorize conversations with labels, and generate reports for analysis. The Professional and Contact Center plans offer advanced features such as routing, customizable workflows, and a comprehensive knowledge base, along with AI-generated draft responses for agents to review. The Contact Center plan further enhances functionality by incorporating chatbot replies with pre-approved answers, read-only ERP lookups, and a Grandstream UCM hotline connector after an assessment of the site. Users can access Inboxful through both desktop and mobile browsers; however, the activation of certain channels is contingent on customer account permissions and testing protocols, while in-app phone features necessitate configuration and trial calls to ensure proper operation. This flexibility allows teams to tailor their customer service strategies effectively.
Description
Mentbot is an online platform designed to streamline the process of responding to comments on Facebook Page posts. Businesses can establish rules based on specific keywords or hashtags, select the posts to which these rules apply, and customize responses for both public comments and private messages via Facebook Messenger. Additionally, the tool can automatically conceal comments and notify team members through Telegram if any messages in the Page inbox go unread. Users have the ability to monitor daily activity and track their response history, with various plans available depending on the volume of daily comments and allowing for an unlimited number of Facebook Pages. Unlike traditional chatbot flow builders, the workflow is managed through an intuitive dashboard, making it ideal for online retailers and other enterprises that rely on Facebook Page comments to address product inquiries and facilitate direct sales conversations with interested customers. Mentbot also provides a 14-day trial period prior to the initiation of any paid services, allowing businesses to evaluate the tool's effectiveness. This trial period can help companies determine if Mentbot meets their needs before committing to a subscription.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Facebook Messenger
Yes
Instagram
Yes
Facebook
No
WhatsApp
Yes
Integrations
Facebook Messenger
Yes
Instagram
Yes
Facebook
Yes
WhatsApp
No
Pricing Details
$100 per month
Outside Egypt: Team USD 100 monthly and USD 400 setup; Professional USD 200 monthly and USD 800 setup; Contact Center USD 300 monthly and USD 1200 setup. Egyptian pricing is quoted separately.
Free Trial
No
Free Version
No
Pricing Details
$9/month
Paid plans start at $9 per month and vary by daily comment volume. Annual billing options are also shown. Plans include unlimited Facebook Pages.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Bokha
Country
Egypt
Website
inboxful.net
Vendor Details
Company Name
Mentbot
Founded
2026
Country
Thailand
Website
www.mentbot.com
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
Yes
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
Yes
Queue Management
No
Self Service Portal
No
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
No
Product Features
Social Media Management
Automated Publishing
No
Brand Tracking
No
Content Management
No
Customer Engagement
No
Multi-Account Management
No
Multi-User Collaboration
No
Post Scheduling
No
Reporting/Analytics
No
Social Media Monitoring
No