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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Inboxful is a cloud-based platform designed to assist customer service teams in managing inquiries in both Arabic and English across various social messaging channels. It integrates conversations from WhatsApp, Facebook Messenger, and Instagram with customer histories, service cases, callbacks, and analytical reports. Each agent can take ownership of specific discussions, while entire departments oversee assigned service cases. Additionally, teams have the capability to include internal notes, categorize conversations with labels, and generate reports for analysis. The Professional and Contact Center plans offer advanced features such as routing, customizable workflows, and a comprehensive knowledge base, along with AI-generated draft responses for agents to review. The Contact Center plan further enhances functionality by incorporating chatbot replies with pre-approved answers, read-only ERP lookups, and a Grandstream UCM hotline connector after an assessment of the site. Users can access Inboxful through both desktop and mobile browsers; however, the activation of certain channels is contingent on customer account permissions and testing protocols, while in-app phone features necessitate configuration and trial calls to ensure proper operation. This flexibility allows teams to tailor their customer service strategies effectively.

Description

Mentbot is an online platform designed to streamline the process of responding to comments on Facebook Page posts. Businesses can establish rules based on specific keywords or hashtags, select the posts to which these rules apply, and customize responses for both public comments and private messages via Facebook Messenger. Additionally, the tool can automatically conceal comments and notify team members through Telegram if any messages in the Page inbox go unread. Users have the ability to monitor daily activity and track their response history, with various plans available depending on the volume of daily comments and allowing for an unlimited number of Facebook Pages. Unlike traditional chatbot flow builders, the workflow is managed through an intuitive dashboard, making it ideal for online retailers and other enterprises that rely on Facebook Page comments to address product inquiries and facilitate direct sales conversations with interested customers. Mentbot also provides a 14-day trial period prior to the initiation of any paid services, allowing businesses to evaluate the tool's effectiveness. This trial period can help companies determine if Mentbot meets their needs before committing to a subscription.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Facebook Messenger Yes 
Instagram Yes 
Facebook No 
WhatsApp Yes 

Integrations

Facebook Messenger Yes 
Instagram Yes 
Facebook Yes 
WhatsApp No 

Pricing Details

$100 per month
Outside Egypt: Team USD 100 monthly and USD 400 setup; Professional USD 200 monthly and USD 800 setup; Contact Center USD 300 monthly and USD 1200 setup. Egyptian pricing is quoted separately.
Free Trial No 
Free Version No 

Pricing Details

$9/month
Paid plans start at $9 per month and vary by daily comment volume. Annual billing options are also shown. Plans include unlimited Facebook Pages.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Bokha

Country

Egypt

Website

inboxful.net

Vendor Details

Company Name

Mentbot

Founded

2026

Country

Thailand

Website

www.mentbot.com

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management Yes 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal No 
Social Media Integration Yes 
Surveys & Feedback Yes 
Virtual Assistant Yes 
Workflow Management No 

Product Features

Social Media Management

Automated Publishing No 
Brand Tracking No 
Content Management No 
Customer Engagement No 
Multi-Account Management No 
Multi-User Collaboration No 
Post Scheduling No 
Reporting/Analytics No 
Social Media Monitoring No 

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