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Description
Inboxful is a cloud-based platform designed to assist customer service teams in managing inquiries in both Arabic and English across various social messaging channels. It integrates conversations from WhatsApp, Facebook Messenger, and Instagram with customer histories, service cases, callbacks, and analytical reports. Each agent can take ownership of specific discussions, while entire departments oversee assigned service cases. Additionally, teams have the capability to include internal notes, categorize conversations with labels, and generate reports for analysis. The Professional and Contact Center plans offer advanced features such as routing, customizable workflows, and a comprehensive knowledge base, along with AI-generated draft responses for agents to review. The Contact Center plan further enhances functionality by incorporating chatbot replies with pre-approved answers, read-only ERP lookups, and a Grandstream UCM hotline connector after an assessment of the site. Users can access Inboxful through both desktop and mobile browsers; however, the activation of certain channels is contingent on customer account permissions and testing protocols, while in-app phone features necessitate configuration and trial calls to ensure proper operation. This flexibility allows teams to tailor their customer service strategies effectively.
Description
Intrawebix CRM is an online customer relationship management solution tailored for small to medium enterprises that oversees sales, customer support, and appointment scheduling. It effectively organizes leads, contacts, deals, customer interactions, and follow-ups within a collaborative workspace, featuring tools like a Kanban pipeline, lead scoring, forecasting, and reporting capabilities. The platform’s shared inbox integrates popular messaging services such as WhatsApp, Telegram, Instagram, Messenger, Viber, email, and website chat. Teams benefit from the ability to create web forms and chatbots, synchronize calendars for booking appointments, launch email campaigns, and automate various tasks. Additionally, its AI functionalities provide smart reply suggestions, message translations, conversation summarizations, and a voice agent to assist with calls and appointment scheduling. The system also offers capabilities for generating quotes, invoices, facilitating online contract signing, managing helpdesk tickets, maintaining a knowledge base, and providing access to a customer portal. Developers can leverage a REST API and webhooks for custom integrations. Furthermore, the user interface supports multiple languages, including English, Romanian, and Russian, ensuring broader accessibility for diverse teams. This makes Intrawebix CRM a versatile choice for businesses aiming to enhance their customer relationship management processes.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Facebook Messenger
Yes
Instagram
Yes
WhatsApp
Yes
Google Calendar
No
Microsoft Outlook
No
QuickBooks Online
No
Telegram
No
Viber
No
WooCommerce
No
WordPress
No
Integrations
Facebook Messenger
Yes
Instagram
Yes
WhatsApp
Yes
Google Calendar
Yes
Microsoft Outlook
Yes
QuickBooks Online
Yes
Telegram
Yes
Viber
Yes
WooCommerce
Yes
WordPress
Yes
Pricing Details
$100 per month
Outside Egypt: Team USD 100 monthly and USD 400 setup; Professional USD 200 monthly and USD 800 setup; Contact Center USD 300 monthly and USD 1200 setup. Egyptian pricing is quoted separately.
Free Trial
No
Free Version
No
Pricing Details
€19/month/company
Flat price per company, not per user. Free plan: 1 user, 1,000 records. Start: €19/month (up to 3 users). Business: €49/month (up to 10 users). Pro: €99/month (up to 25 users). Pro 50: €159/month (up to 50 users). Quarterly and annual billing at lower rates (annual: €205 / €529 / €1,069 / €1,717). 30-day free trial on the top plan, no card required.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Bokha
Country
Egypt
Website
inboxful.net
Vendor Details
Company Name
Intrawebix SRL
Founded
2025
Country
Moldova
Website
crm.intrawebix.com/en
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
Yes
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
Yes
Queue Management
No
Self Service Portal
No
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
No
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
No
Lead Scoring
Yes
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
Yes
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
No
