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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Achieve greater precision in results with the Inbenta Semantic Search Engine, which comprehends the intent behind customer inquiries. As the most commonly utilized self-service feature, found on 85% of websites, the capability to present the most pertinent information can significantly impact the quality of the customer experience on your site. Inbenta Search aggregates information from various customer relationship management platforms like Salesforce.com and Zendesk, as well as other specified online sources. By leveraging Inbenta's Symbolic AI and Natural Language Processing technologies, this advanced semantic search system effectively interprets user questions, swiftly provides the best answers, and helps lower your support expenses. Furthermore, adopting Inbenta's Symbolic AI technology eliminates the need for extensive data training, allowing for rapid deployment and immediate advantages from the Inbenta Search engine. This means that businesses can enhance customer satisfaction while also streamlining their operational costs efficiently.

Description

Integrate semantic relevance alongside user feedback to effectively extract the best document segments in your retrieval-augmented generation framework. Additionally, merge semantic relevance with document recency in your search engine, as newer content is often more precise. Create a dynamic, personalized e-commerce product feed that utilizes user vectors derived from SKU embeddings that the user has engaged with. Analyze and identify behavioral clusters among your customers through a vector index housed in your data warehouse. Methodically outline and load your data, utilize spaces to build your indices, and execute queries—all within the confines of a Python notebook, ensuring that the entire process remains in-memory for efficiency and speed. This approach not only optimizes data retrieval but also enhances the overall user experience through tailored recommendations.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Genesys Cloud CX
NTT Cloud Communications
NiCE Workforce Management (WFM)
Python
Salesforce
TCS BaNCS
Zendesk

Integrations

Genesys Cloud CX
NTT Cloud Communications
NiCE Workforce Management (WFM)
Python
Salesforce
TCS BaNCS
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Inbenta

Founded

2005

Country

United States

Website

www.inbenta.com/en/products/search/

Vendor Details

Company Name

Superlinked

Founded

2021

Country

United States

Website

superlinked.com

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