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Description
Achieve greater precision in results with the Inbenta Semantic Search Engine, which comprehends the intent behind customer inquiries. As the most commonly utilized self-service feature, found on 85% of websites, the capability to present the most pertinent information can significantly impact the quality of the customer experience on your site. Inbenta Search aggregates information from various customer relationship management platforms like Salesforce.com and Zendesk, as well as other specified online sources. By leveraging Inbenta's Symbolic AI and Natural Language Processing technologies, this advanced semantic search system effectively interprets user questions, swiftly provides the best answers, and helps lower your support expenses. Furthermore, adopting Inbenta's Symbolic AI technology eliminates the need for extensive data training, allowing for rapid deployment and immediate advantages from the Inbenta Search engine. This means that businesses can enhance customer satisfaction while also streamlining their operational costs efficiently.
Description
Successful sales strategies for the long haul fundamentally revolve around grasping your customers' needs, predicting their desires, and situating these insights within the proper framework to provide them with products that align with their expectations. Our solutions harness a distinctive blend of a behavioral learning engine, tailored search experiences, and the expertise of your e-merchandisers, enabling you to incorporate these best practices into the foundation of your online business. Designed with a focus on commercial success, our technology is engineered to facilitate the sale of your products effectively. By autonomously configuring itself and comprehending the significance of each query, our solutions ensure the delivery of pertinent results. Moreover, to enhance personalization, our engine continually learns from the specific wishes, needs, and preferences of each customer, ensuring they are shown products that resonate with their expectations. Seamlessly integrating into your existing framework, our engine operates at the core of your online retail network, optimizing the shopping experience for every visitor. Ultimately, this level of personalization not only boosts customer satisfaction but also drives revenue growth for your business.
API Access
Has API
API Access
Has API
Integrations
Genesys Cloud CX
NTT Cloud Communications
NiCE Workforce Management (WFM)
Salesforce
TCS BaNCS
Zendesk
Integrations
Genesys Cloud CX
NTT Cloud Communications
NiCE Workforce Management (WFM)
Salesforce
TCS BaNCS
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
€600 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Inbenta
Founded
2005
Country
United States
Website
www.inbenta.com/en/products/search/
Vendor Details
Company Name
Sensefuel
Country
France
Website
www.sensefuel.com/en/e-commerce-search/