Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Achieve greater precision in results with the Inbenta Semantic Search Engine, which comprehends the intent behind customer inquiries. As the most commonly utilized self-service feature, found on 85% of websites, the capability to present the most pertinent information can significantly impact the quality of the customer experience on your site. Inbenta Search aggregates information from various customer relationship management platforms like Salesforce.com and Zendesk, as well as other specified online sources. By leveraging Inbenta's Symbolic AI and Natural Language Processing technologies, this advanced semantic search system effectively interprets user questions, swiftly provides the best answers, and helps lower your support expenses. Furthermore, adopting Inbenta's Symbolic AI technology eliminates the need for extensive data training, allowing for rapid deployment and immediate advantages from the Inbenta Search engine. This means that businesses can enhance customer satisfaction while also streamlining their operational costs efficiently.
Description
We offer an AI Search Platform along with a dedicated team of Search Experts who develop a customized solution tailored specifically to meet your business objectives and requirements. This approach fosters the creation of highly relevant search experiences, designed to maximize revenue potential. Additionally, we engineer personalized automation solutions powered by AI, which liberate search and merchandising teams from tedious manual tasks. By embracing automation, you can enhance profitability by adopting smarter working methods rather than laboring harder. Our Search Experts address challenges at the algorithmic level, resulting in systematic resolutions of recurring issues instead of just individual ones. New features are developed based on client needs, independent of the SearchNode core product roadmap, allowing for greater flexibility and adaptability. With ongoing experimentation, your search capabilities remain consistently optimized for sustained business growth, ensuring that the search experience is relevant even when queries intersect with various categories. Ultimately, we strive to refine and elevate your search functionality continuously, ensuring it aligns perfectly with your evolving business landscape.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Genesys Cloud CX
Yes
NTT Cloud Communications
Yes
NiCE Workforce Management (WFM)
Yes
Salesforce
Yes
TCS BaNCS
Yes
Zendesk
Yes
Integrations
Genesys Cloud CX
No
NTT Cloud Communications
No
NiCE Workforce Management (WFM)
No
Salesforce
No
TCS BaNCS
No
Zendesk
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Inbenta
Founded
2005
Country
United States
Website
www.inbenta.com/en/products/search/
Vendor Details
Company Name
SearchNode
Country
Lithuania
Website
searchnode.com