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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Achieve greater precision in results with the Inbenta Semantic Search Engine, which comprehends the intent behind customer inquiries. As the most commonly utilized self-service feature, found on 85% of websites, the capability to present the most pertinent information can significantly impact the quality of the customer experience on your site. Inbenta Search aggregates information from various customer relationship management platforms like Salesforce.com and Zendesk, as well as other specified online sources. By leveraging Inbenta's Symbolic AI and Natural Language Processing technologies, this advanced semantic search system effectively interprets user questions, swiftly provides the best answers, and helps lower your support expenses. Furthermore, adopting Inbenta's Symbolic AI technology eliminates the need for extensive data training, allowing for rapid deployment and immediate advantages from the Inbenta Search engine. This means that businesses can enhance customer satisfaction while also streamlining their operational costs efficiently.

Description

We offer an AI Search Platform along with a dedicated team of Search Experts who develop a customized solution tailored specifically to meet your business objectives and requirements. This approach fosters the creation of highly relevant search experiences, designed to maximize revenue potential. Additionally, we engineer personalized automation solutions powered by AI, which liberate search and merchandising teams from tedious manual tasks. By embracing automation, you can enhance profitability by adopting smarter working methods rather than laboring harder. Our Search Experts address challenges at the algorithmic level, resulting in systematic resolutions of recurring issues instead of just individual ones. New features are developed based on client needs, independent of the SearchNode core product roadmap, allowing for greater flexibility and adaptability. With ongoing experimentation, your search capabilities remain consistently optimized for sustained business growth, ensuring that the search experience is relevant even when queries intersect with various categories. Ultimately, we strive to refine and elevate your search functionality continuously, ensuring it aligns perfectly with your evolving business landscape.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Genesys Cloud CX
NTT Cloud Communications
NiCE Workforce Management (WFM)
Salesforce
TCS BaNCS
Zendesk

Integrations

Genesys Cloud CX
NTT Cloud Communications
NiCE Workforce Management (WFM)
Salesforce
TCS BaNCS
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Inbenta

Founded

2005

Country

United States

Website

www.inbenta.com/en/products/search/

Vendor Details

Company Name

SearchNode

Country

Lithuania

Website

searchnode.com

Product Features

Alternatives

Alternatives