Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Achieve greater precision in results with the Inbenta Semantic Search Engine, which comprehends the intent behind customer inquiries. As the most commonly utilized self-service feature, found on 85% of websites, the capability to present the most pertinent information can significantly impact the quality of the customer experience on your site. Inbenta Search aggregates information from various customer relationship management platforms like Salesforce.com and Zendesk, as well as other specified online sources. By leveraging Inbenta's Symbolic AI and Natural Language Processing technologies, this advanced semantic search system effectively interprets user questions, swiftly provides the best answers, and helps lower your support expenses. Furthermore, adopting Inbenta's Symbolic AI technology eliminates the need for extensive data training, allowing for rapid deployment and immediate advantages from the Inbenta Search engine. This means that businesses can enhance customer satisfaction while also streamlining their operational costs efficiently.
Description
Oracle Endeca Commerce is a leading eCommerce search engine recognized for delivering personalized search experiences and for being a trailblazer in the faceted search functionality that assists users in locating the precise products they desire. The importance of on-site search for any eCommerce platform cannot be overstated, as studies reveal that 60% of users abandon the site following a disappointing search experience. Furthermore, data modeling — the logical arrangement of data — is greatly simplified, operating on a “load and go” basis that requires minimal initial data modeling while being optimized for agile data exploration across various and inconsistent data sources. The Endeca Search engine boasts integrated SEO, search, and guided navigation features, making it easier for customers to discover the site and the items they seek. Additionally, with Endeca's user segments, personalized search experiences can be crafted specifically for each individual based on their recent activities, allowing for the creation of tailored behavioral profiles. This innovative approach ensures that users are more likely to engage with the platform effectively.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Cisco Secure Cloud Analytics
No
Genesys Cloud CX
Yes
Kinetica
No
NTT Cloud Communications
Yes
NiCE Workforce Management (WFM)
Yes
Oracle Cloud Infrastructure
No
Salesforce
Yes
TCS BaNCS
Yes
Zendesk
Yes
Integrations
Cisco Secure Cloud Analytics
Yes
Genesys Cloud CX
No
Kinetica
Yes
NTT Cloud Communications
No
NiCE Workforce Management (WFM)
No
Oracle Cloud Infrastructure
Yes
Salesforce
No
TCS BaNCS
No
Zendesk
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Inbenta
Founded
2005
Country
United States
Website
www.inbenta.com/en/products/search/
Vendor Details
Company Name
Oracle
Founded
1977
Country
United States
Website
www.oracle.com/downloads/applications/commerce/endeca-commerce-downloads.html