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Description
InProd revolutionizes software delivery methods by incorporating Continuous Integration/Continuous Deployment (CI/CD), Infrastructure-as-Code, and automated change management into Genesys Cloud and Genesys Engage contact centers. The platform seamlessly integrates with Git to manage versions of your Genesys configurations and facilitates the promotion of changes across various environments while adeptly addressing environment-specific variations. Its auditing engine meticulously tracks every configuration alteration, providing comprehensive object comparisons that empower teams to swiftly identify the root causes of issues and accurately revert changes, whether it involves a single setting or the complete state of an environment. Additionally, the change automation features allow engineering teams to design tailored workflows that can trigger external testing tools, enforce governance protocols, streamline agent onboarding processes, or block unauthorized alterations. InProd serves as the essential DevOps foundation for dedicated Genesys operations teams, ensuring that they can maintain control and efficiency in their software delivery practices. With its advanced capabilities, InProd helps teams enhance collaboration and responsiveness in their operations.
Description
Effortlessly package and deploy software and configuration updates in mere seconds. Utilize a straightforward 5-step wizard to convert Genesys software and configurations into a portable package that can easily be distributed among your team, all from an intuitive dashboard interface. With just a few clicks, you can deploy any shared package by selecting the desired location, the specific package, and the Genesys Application for an update, with the option to customize the deployment before simply clicking 'Go.' The entire procedure for downloading software and updating the Genesys configuration is handled seamlessly in the background. If the deployment doesn’t unfold as intended, there’s no need to panic—restore the previous software and configuration with just one click. Additionally, the deployment process features an automatic Runbook generator, which quickly creates a detailed step-by-step runbook for the approval process, ensuring you have a backup plan ready in case any issues arise. This innovative approach not only saves time but also enhances collaboration and efficiency among team members.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Genesys Cloud CX
Pricing Details
$2/month/user
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
InProd Solutions Pty Ltd
Country
Australia
Website
www.inprod.io
Vendor Details
Company Name
eemaan
Country
United Kingdom
Website
www.eemaan.com/products/deployment
Product Features
Software Configuration Management (SCM)
Automated Cleanup
Branch Merging
Code Review
Concurrency Management
Defect Tracking
Flexible Branching
Rapid Hotfix
Rapid Rebuilds
Regulatory Compliance
Version Control / Management
Workflow / Process Automation