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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

InProd revolutionizes software delivery methods by incorporating Continuous Integration/Continuous Deployment (CI/CD), Infrastructure-as-Code, and automated change management into Genesys Cloud and Genesys Engage contact centers. The platform seamlessly integrates with Git to manage versions of your Genesys configurations and facilitates the promotion of changes across various environments while adeptly addressing environment-specific variations. Its auditing engine meticulously tracks every configuration alteration, providing comprehensive object comparisons that empower teams to swiftly identify the root causes of issues and accurately revert changes, whether it involves a single setting or the complete state of an environment. Additionally, the change automation features allow engineering teams to design tailored workflows that can trigger external testing tools, enforce governance protocols, streamline agent onboarding processes, or block unauthorized alterations. InProd serves as the essential DevOps foundation for dedicated Genesys operations teams, ensuring that they can maintain control and efficiency in their software delivery practices. With its advanced capabilities, InProd helps teams enhance collaboration and responsiveness in their operations.

Description

Whether you're in your office or traveling, Genesys is designed to enhance your productivity and efficiency. Available from nearly any location, it comes equipped with a plethora of features and insightful reports. The intuitive dashboard allows for quick access to essential agency information. Clinical Pathways are tailored to ensure you deliver consistent quality of care while personalizing plans for each patient. The OASIS Analyzer aids in making informed decisions regarding responses. Its impressive speed is sure to leave you amazed. When technology can't keep pace with your demands, it can be frustrating. Given that you spend much of your day at work, we strive to make your work experience as seamless and quick as possible: Genesys operates at lightning speed, is straightforward to learn and navigate, and our software support team is recognized as one of the most accommodating in the field. Plus, with ongoing updates and improvements, you can always rely on Genesys to evolve alongside your needs.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

Genesys Cloud CX

Integrations

Genesys Cloud CX

Pricing Details

$2/month/user
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

InProd Solutions Pty Ltd

Country

Australia

Website

www.inprod.io

Vendor Details

Company Name

RedSpark Technologies

Country

United States

Website

www.mygenesys.com

Product Features

Software Configuration Management (SCM)

Automated Cleanup
Branch Merging
Code Review
Concurrency Management
Defect Tracking
Flexible Branching
Rapid Hotfix
Rapid Rebuilds
Regulatory Compliance
Version Control / Management
Workflow / Process Automation

Product Features

Home Health Care

Billing & Invoicing
Charting
Electronic Signature
Employee Tracking
Medication Database
Patient Intake
Scheduling
Time / Task Reporting

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