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Description
Immerss Live Commerce is a comprehensive live-commerce platform aimed at revolutionizing the online shopping experience by making it interactive and led by human engagement. This innovative platform empowers brands and retailers to host live shopping events, facilitate personalized virtual co-shopping interactions, and connect with customers through AI-enhanced chat agents, all seamlessly integrated into their own websites. It features shoppable video streams, live chat options during events, and the ability to access recorded shopping content, enabling viewers to purchase products as they watch or engage. According to the platform, live chat interactions boast a conversion rate of approximately 28%, significantly higher than the mere 2% typical of standard online checkout processes. By fostering a guided and immersive shopping journey, it not only enhances sales conversion rates but also increases the average order value and minimizes return rates. Additionally, the platform includes 'outbound clienteling' capabilities for proactive customer engagement, equips digital associates with tools to interact with shoppers in real time, and provides comprehensive sales tracking and analytics for live sessions, ensuring that businesses can optimize their strategies effectively. Overall, Immerss Live Commerce is reshaping the landscape of online shopping by blending technology with a personal touch.
Description
Red Ant's RetailOS is a sophisticated clienteling platform crafted to elevate the omnichannel retail experience. It encompasses a comprehensive suite of applications, including clienteling, assisted sales, omnichannel point of sale, actionable analytics, and machine learning, all geared towards creating seamless customer journeys. The Clienteling application equips store associates with in-depth customer insights, encompassing purchase history, wish lists, sizing, preferences, and communication records, which empowers them to deliver personalized service in both physical and virtual environments. Meanwhile, the Assisted Sales feature provides associates with immediate access to the entire product catalog, thereby streamlining the process of making informed recommendations and closing sales efficiently. The Omnichannel POS system facilitates flexible transactions across multiple channels, ensuring customers enjoy a consistent checkout experience regardless of how they shop. Actionable Analytics delivers timely data insights for effective store management, while the SellSmart Machine Learning component harnesses cognitive technology to fundamentally enhance business operations. Overall, RetailOS not only improves the customer experience but also drives operational efficiency for retail businesses.
API Access
Has API
API Access
Has API
Integrations
Adobe Experience Platform
Gorgias
Intercom
LiveChat
Magento
Olark
Salesforce Agentforce Commerce
Shopify
Tidio
WooCommerce
Integrations
Adobe Experience Platform
Gorgias
Intercom
LiveChat
Magento
Olark
Salesforce Agentforce Commerce
Shopify
Tidio
WooCommerce
Pricing Details
$66 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Immerss
Founded
2015
Country
United States
Website
www.immerss.live/
Vendor Details
Company Name
Red Ant
Founded
1999
Country
United Kingdom
Website
www.redant.com
Product Features
Product Features
Retail Management
CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce
Retail POS Systems
Barcode Scanning
Commission Management
Discount Management
Gift Card Management
Inventory Management
Loyalty Program Support
Pricing Management
Returns Tracking
Sales Tracking
Touch Screen
eCommerce
