Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Immerss Live Commerce is a comprehensive live-commerce platform aimed at revolutionizing the online shopping experience by making it interactive and led by human engagement. This innovative platform empowers brands and retailers to host live shopping events, facilitate personalized virtual co-shopping interactions, and connect with customers through AI-enhanced chat agents, all seamlessly integrated into their own websites. It features shoppable video streams, live chat options during events, and the ability to access recorded shopping content, enabling viewers to purchase products as they watch or engage. According to the platform, live chat interactions boast a conversion rate of approximately 28%, significantly higher than the mere 2% typical of standard online checkout processes. By fostering a guided and immersive shopping journey, it not only enhances sales conversion rates but also increases the average order value and minimizes return rates. Additionally, the platform includes 'outbound clienteling' capabilities for proactive customer engagement, equips digital associates with tools to interact with shoppers in real time, and provides comprehensive sales tracking and analytics for live sessions, ensuring that businesses can optimize their strategies effectively. Overall, Immerss Live Commerce is reshaping the landscape of online shopping by blending technology with a personal touch.
Description
The Global Unified Commerce Ecosystem by New Black is a cooperative framework of partners committed to transforming the vision of unified commerce into a reality for retailers focused on customer experience. This initiative responds to the contemporary shopper's demand for a cohesive shopping journey across various platforms by guaranteeing clarity in transactional, inventory, and customer information throughout the entire purchasing process while also upholding stringent fiscal compliance. Realizing this level of integration necessitates improved connectivity among all systems and brand partners, working in harmony. The Global Unified Commerce Ecosystem empowers international retailers with cutting-edge solutions that not only elevate customer interactions but also foster business expansion. Furthermore, partners within this ecosystem operate on a global scale, enabling them to meet international growth aspirations while delivering consistent solutions and offering multi-lingual assistance to enhance customer engagement. Ultimately, this collaborative approach positions retailers to thrive in an increasingly interconnected marketplace.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Adobe Experience Platform
Yes
Adyen
No
Gorgias
Yes
Intercom
Yes
LiveChat
Yes
Magento
Yes
Microsoft Azure
No
Olark
Yes
Salesforce Agentforce Commerce
Yes
Shopify
Yes
Integrations
Adobe Experience Platform
No
Adyen
Yes
Gorgias
No
Intercom
No
LiveChat
No
Magento
No
Microsoft Azure
Yes
Olark
No
Salesforce Agentforce Commerce
No
Shopify
No
Pricing Details
$66 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
Please contact us for details.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Immerss
Founded
2015
Country
United States
Website
www.immerss.live/
Vendor Details
Company Name
New Black
Founded
2015
Country
The Netherlands
Website
www.newblack.io
Product Features
Product Features
eCommerce
CRM
Yes
Catalog Management
Yes
Channel Management
Yes
Customer Accounts
Yes
Data Security
Yes
Email Marketing
Yes
Inventory Management
Yes
Kitting
No
Loyalty Program
Yes
Mobile Access
No
Multi-Store Management
No
Order Management
Yes
Product Configurator
No
Promotions Management
Yes
Returns Management
No
Reviews Management
No
SEO Management
No
Shopping Cart
Yes
Templates
No
Headless eCommerce
API
Yes
Content Management
Yes
Conversion Tracking
Yes
Customer Touchpoints
Yes
Integrated Development Environment (IDE)
Yes
Inventory Optimization
Yes
Web/Mobile App Development
Yes
Order Management
Back Order Management
Yes
Catalog Management
Yes
Inventory Management
Yes
Order Entry
Yes
Order Fulfillment
Yes
Order Tracking
Yes
Recurring Orders
Yes
Returns Management
Yes
Shipping Management
Yes
Special Order Management
Yes
Retail Management
CRM
Yes
Commission Management
Yes
Email Marketing
Yes
Employee Management
Yes
Loyalty Program
Yes
Mail Order
No
Merchandise Management
No
Multi-Location
No
Order Management
Yes
Purchase Order Management
No
Reporting/Analytics
No
Returns Management
Yes
eCommerce
Yes