Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
IVM is a telephone answering system, voice mail and phone attendant that can be installed on Windows computers. It can also be used to answer calls using professional telephony lines or voice modems. You can also create sophisticated telephone interactive response systems. There are many exciting ways that IVM can be used to help you serve your customers, save time, and provide information.
Description
Klearcom offers a cloud-based platform that harnesses AI for global voice and IVR testing, enabling businesses to verify and oversee their phone numbers, toll-free lines, interactive voice response systems, and the reliability of their call paths in more than 100 nations and with over 330 telecom carriers. Instead of depending on traditional manual test calls, Klearcom effectively replicates authentic customer call scenarios across both fixed-line and mobile networks, identifying potential issues such as routing mistakes, voice quality defects, IVR misconfigurations, and service interruptions. Its comprehensive suite of solutions encompasses automated end-to-end IVR discovery and mapping, regression testing, toll-free number validations, voice-quality evaluations, end-agent reachability assessments, fax-line testing, and simulations of global callers, all achieved without necessitating any modifications to the company's existing infrastructure. Furthermore, Klearcom accommodates multilingual and multi-dialect IVRs, analyzing and transcribing interactive voice menus in more than 40 languages, thus ensuring a broad reach for enterprises operating in diverse linguistic markets. This innovative approach not only enhances reliability but also streamlines the testing process, ultimately improving customer satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Web Services (AWS)
No
Avaya Cloud Office
No
Axon Virtual PBX
Yes
Cisco CX Cloud
No
Express Talk
Yes
Five9
No
Genesys Cloud CX
No
Google Cloud Platform
No
Microsoft Azure
No
NiCE CXone Mpower
No
Integrations
Amazon Web Services (AWS)
Yes
Avaya Cloud Office
Yes
Axon Virtual PBX
No
Cisco CX Cloud
Yes
Express Talk
No
Five9
Yes
Genesys Cloud CX
Yes
Google Cloud Platform
Yes
Microsoft Azure
Yes
NiCE CXone Mpower
Yes
Pricing Details
$49.99/one-time
Unrestricted up to 64 lines single installation licenses available depending on business requirements.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
NCH Software
Founded
1993
Country
United States
Website
www.nch.com.au/ivm/index.html
Vendor Details
Company Name
Klearcom
Founded
2016
Country
United States
Website
klearcom.com
Product Features
IVR
Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Routing
Yes
Multiple Scripts
Yes
Phone Key Input
Yes
Survey Management
No
Text to Speech
No
Voice Customization
No
Voice Mail
Yes
Product Features
IVR
Call Center
No
Call Logging
No
Call Recording
No
Call Routing
No
Multiple Scripts
No
Phone Key Input
No
Survey Management
No
Text to Speech
No
Voice Customization
No
Voice Mail
No
VoIP Monitoring
Alerts / Notifications
No
Call Detail Record (CDR) Analysis
No
Call Quality Monitoring
No
IP SLA Monitoring
No
Jitter Testing
No
Latency Monitoring
No
MOS Monitoring
No
Packet Loss Monitoring
No
QoS Monitoring
No
Reporting / Analytics
No
Troubleshooting
No