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Description
Whether you’re an infrastructure manager handling complex systems, a service support leader striving for customer satisfaction, or a decision-maker focused on ROI and compliance, iTop adapts to your processes to simplify your tasks, streamline operations, and enhance service quality.
Gain a real-time, 360° view of all your IT assets and incidents in one place, reducing downtime and improving the efficiency of your support team. Effortlessly manage multi-client environments and streamline collaboration across departments.
With iTop, you get a solution that scales with your growth, providing tools to tackle your most pressing IT challenges while maintaining service continuity and improving team productivity
Description
ServiceNow CMDB is a centralized platform that manages and organizes configuration item (CI) data across an organization’s IT environment. It acts as a single system of record, ensuring accurate and consistent data is available to all teams. The platform integrates with various IT systems using Service Graph Connectors to provide a comprehensive 360-degree view. It supports digital lifecycle management by breaking down silos between systems and services. Automated data acquisition tools continuously populate and update CI information. Visualization features help users understand relationships between technical components and business services. CMDB Workspace provides a centralized interface for tracking activity and analyzing data. The platform enhances risk management by offering insights into dependencies and potential impacts. It also ensures data accuracy to support AI-driven workflows and compliance needs. Overall, ServiceNow CMDB improves operational efficiency and enables data-driven IT management.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Armis Centrix
No
Axonius
Yes
BelManage
No
Centreon
Yes
CloudFabrix
No
CyCognito
No
Jira Service Management
Yes
Kumoco Cloud Manager
No
Lansweeper
Yes
Microsoft Azure
Yes
Integrations
Armis Centrix
Yes
Axonius
No
BelManage
Yes
Centreon
No
CloudFabrix
Yes
CyCognito
Yes
Jira Service Management
No
Kumoco Cloud Manager
Yes
Lansweeper
No
Microsoft Azure
No
Pricing Details
$0
Get iTop Community for free or choose any subscription plan including support, professional services, maintenance and additional features
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Combodo
Country
France
Website
www.combodo.com/itop
Vendor Details
Company Name
ServiceNow
Founded
2003
Country
United States
Website
www.servicenow.com
Product Features
CMDB
Change Management
Yes
Configuration Management
Yes
Data Visualization
Yes
Device Auto Discovery
No
IT Asset Management
Yes
Impact Management
Yes
License Management
Yes
Performance Management
No
Relationship Mapping
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
No
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
Yes
Project Management
Yes
Recurring Issues
Yes
Scheduling
Yes
Task Management
Yes
ITSM
Asset Tracking
Yes
Availability Management
No
Change Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Dashboard
Yes
Incident Management
Yes
Problem Management
Yes
Project Management
Yes
Release & Deployment Management
Yes
Self Service Portal
Yes
Service Desk
CMDB
Yes
Change Management
Yes
IT Asset Management
Yes
Incident Management
Yes
Knowledge Base
Yes
Mobile Access
Yes
Procurement Management
Yes
Remote Control
No
SLA Management
Yes
Self Service Portal
Yes
Product Features
Change Management
Approval Workflow
No
Audit Trail
No
Automated Notifications
No
Change Calendar
No
Change Planning
No
Compliance Management
No
Prioritization
No
Release Management
No
Task Management
No
Tracking & Reporting
No
Training Management
No
CMDB
Change Management
Yes
Configuration Management
Yes
Data Visualization
Yes
Device Auto Discovery
No
IT Asset Management
Yes
Impact Management
Yes
License Management
No
Performance Management
No
Relationship Mapping
Yes
Configuration Management
Access Control / Permissions
No
Application Deployment
No
Automated Provisioning
No
Infrastructure Automation
No
Node Management
No
Orchestration
No
Reporting Analytics / Visualization
No
Task Management
No
