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Description
Establish knowledge bases and utilize self-service tools to assist your users during challenging moments, or opt for live chat and email communication to enhance support. With IOdesk, you can alleviate your team's support burden while simultaneously improving user satisfaction. This platform equips you with all the necessary tools to engage and assist your clients effectively. Thanks to our self-service chat feature, contact forms, and email options, your customers will no longer face delays waiting for a representative to provide assistance. While many ticket systems on the market tend to be either overly complicated or prohibitively priced, IOdesk stands out by being user-friendly and quick to implement—allowing you to get started in mere minutes! Selecting a suitable package has never been easier; simply choose one that matches your company's size without the hassle of confusing pricing models or features hidden behind additional costs. Experience the seamless integration of support services that IOdesk offers, making customer interactions smoother than ever before.
Description
A WordPress plugin enhances your site by incorporating a full-fledged support ticket system, enabling users to generate tickets and receive assistance directly from the platform. With Support Genix, you have the capability to create and oversee an unlimited number of tickets for your business needs. This solution supports an infinite number of customers, making it a scalable option for growing enterprises. If you are in search of a ticket system that can adapt and expand alongside your business, Support Genix is the perfect fit, offering unrestricted tickets, users, and agents. Additionally, it includes Business Email accounts, allowing you to handle customer inquiries efficiently from a single dashboard. Take the plunge today and discover how Support Genix can transform your customer support experience. Would you like to reduce the time spent on managing customer support tickets? Support Genix is ready to assist you with its robust ticketing features, which allow for easy ticket creation, management on behalf of users, ticket assignment to team members, and the option to leave internal notes for enhanced collaboration. By streamlining your support process, you can focus more on your core business objectives.
API Access
Has API
API Access
Has API
Integrations
Envato Elements
WPForms
WooCommerce
WordPress
Pricing Details
$49 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Xenolith
Founded
2018
Country
Sweden
Website
www.iodesk.net
Vendor Details
Company Name
Support Genix
Website
supportgenix.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
