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Description
Social media operates continuously, and you are likely aware that crises can emerge unexpectedly. A single negative tweet has the potential to impact a company's revenue for months on end. Therefore, as a Social Media Brand Manager, it’s crucial to evaluate your readiness to handle emergencies at any hour. If your answer is anything less than a confident "yes," it might be wise to seek assistance from a professional partner. ICUC is a worldwide, multilingual social media team that collaborates with your company to interact with customers at all hours. Renowned for its expertise in community management, ICUC provides social media moderation services designed to facilitate dialogue and address customer service issues. Our moderation strategies are specifically customized for your brand, encompassing services such as text moderation, pre-written engagement responses, video and photo moderation, contest oversight, and more. With a team of specialists proficient in over 20 languages, we ensure that your customers consistently feel heard and valued, fostering lasting relationships. In today’s fast-paced digital landscape, being proactive and prepared can make all the difference for your brand’s reputation.
Description
ToxMod™ stands out as the only comprehensive voice moderation solution available globally. While conventional voice moderation tools primarily concentrate on the small fraction of players—approximately 8%—who submit reports, ToxMod surpasses these limitations by autonomously identifying all significant harmful behaviors on your platform, enabling your team to intervene in real-time and prevent valuable players from leaving due to negative experiences. Designed to grasp the intricate aspects of voice communication, ToxMod transcends mere transcription by analyzing emotions, speech patterns, and audience reactions, among other factors. It quickly becomes well-versed in your game's code of conduct, prioritizing the most critical issues to ensure your team can address them effectively. User data is rigorously anonymized and safeguarded in accordance with ISO 27001 standards, and Modulate is committed to never selling or renting your data under any circumstances. Additionally, ToxMod comes equipped with various plugins compatible with different game engines and voice infrastructures, allowing for seamless integration in less than 24 hours. By employing advanced machine learning techniques, ToxMod is adept at detecting when conversations start to veer off course, ensuring a safer environment for all players involved. Ultimately, ToxMod represents a forward-thinking approach to voice moderation that protects both the integrity of your platform and the experience of your community.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Facebook
No
Instagram
No
Pinterest
No
X (Twitter)
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Free
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
ICUC.Social
Founded
2002
Country
Canada
Website
icuc.social/our-services/social-media-content-moderation/
Vendor Details
Company Name
Modulate
Country
United States
Website
www.modulate.ai/products/toxmod
Product Features
Content Moderation
Artificial Intelligence
No
Audio Moderation
No
Brand Moderation
No
Comment Moderation
No
Customizable Filters
No
Image Moderation
No
Moderation by Humans
No
Reporting / Analytics
No
Social Media Moderation
No
User-Generated Content (UGC) Moderation
No
Video Moderation
No
Product Features
Content Moderation
Artificial Intelligence
No
Audio Moderation
No
Brand Moderation
No
Comment Moderation
No
Customizable Filters
No
Image Moderation
No
Moderation by Humans
No
Reporting / Analytics
No
Social Media Moderation
No
User-Generated Content (UGC) Moderation
No
Video Moderation
No
