Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
To effectively manage your inventory, along with customer and order information, you require a real-time overview presented through a user-friendly interface that can be accessed from both sales counters and mobile devices. Specialized tools not only facilitate recommendations for cross-selling and upselling but also help streamline processes for inventory management and task coordination, while offering versatile fulfillment options—like curbside pickup, in-store collection, and shipping from the store—along with returns management across various channels. The IBM Sterling Store Engagement platform empowers your store staff to deliver seamless omnichannel services, covering fulfillment, inventory oversight, task coordination, and customer support. Enhance the shopping experience by providing tailored recommendations that encourage additional purchases. Furthermore, obtain precise inventory location data and benefit from an efficient picking, packing, and shipping or collection process. Additionally, you can oversee and regulate employee activities and tasks, while also allowing for the convenient purchase and checkout of items in-store, eliminating the need for customers to wait in line. This comprehensive approach not only boosts operational efficiency but also significantly enhances customer satisfaction.
Description
Pickup Signal serves as a hosted display system tailored for food establishments, particularly those with pickup counters, by showcasing orders in a "Making" queue and transitioning them to "Ready" status as staff update their progress, allowing customers to monitor their orders on a TV or tablet. Businesses can seamlessly integrate their eligible orders from Square, manually input tickets, or transmit orders via a website or kiosk using the secure API. Staff members have the convenience of managing orders through Pickup Signal's dedicated iPhone and iPad application or an accessible web page on mobile devices, enabling them to add new orders, modify statuses, and indicate when pickups occur. The customer display operates smoothly in a TV browser or on compatible screens, offering various viewing modes, including full, Making-only, and Ready-only options. Customization is key, as shops can select distinctive board designs while incorporating their branding elements such as name, logo, and color scheme. Specifically designed for coffee shops, bakeries, boba and tea establishments, as well as other made-to-order service counters, Pickup Signal adds a customer-friendly pickup interface that complements existing payment and kitchen production frameworks, ultimately enhancing the overall customer experience. By streamlining the order process, it helps businesses increase efficiency and improve customer satisfaction.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Make
No
Square POS
No
Zapier
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$19.99/location/month
A 30-day free trial requires no credit card. After the trial, the subscription is $19.99 per location per month, billed monthly. Unlimited TVs and staff devices are included at each location; additional locations are billed at the same rate.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
IBM
Founded
1911
Country
United States
Website
www.ibm.com/products/store-engagement
Vendor Details
Company Name
Pickup Signal
Founded
2026
Country
United States
Website
pickupsignal.com
Product Features
Customer Data Platforms (CDP)
Behavioral Analytics
No
Campaign Management
No
Customer Profiles
No
Customer Segmentation
No
Data Integration
No
Data Matching
No
GDPR Compliance
No
Personalization
No
Predictive Modeling
No
Order Management
Back Order Management
No
Catalog Management
No
Inventory Management
No
Order Entry
No
Order Fulfillment
No
Order Tracking
No
Recurring Orders
No
Returns Management
No
Shipping Management
No
Special Order Management
No
Product Features
Digital Signage
Automatic Player Updates
No
Content Scheduling
No
Media Library
No
Multi-Screen Support
No
Remote Deployment
No
Remote Display Management
No
Visual Editor
No