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ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
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Average Ratings 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

No User Reviews. Be the first to provide a review:

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Description

To effectively manage your inventory, along with customer and order information, you require a real-time overview presented through a user-friendly interface that can be accessed from both sales counters and mobile devices. Specialized tools not only facilitate recommendations for cross-selling and upselling but also help streamline processes for inventory management and task coordination, while offering versatile fulfillment options—like curbside pickup, in-store collection, and shipping from the store—along with returns management across various channels. The IBM Sterling Store Engagement platform empowers your store staff to deliver seamless omnichannel services, covering fulfillment, inventory oversight, task coordination, and customer support. Enhance the shopping experience by providing tailored recommendations that encourage additional purchases. Furthermore, obtain precise inventory location data and benefit from an efficient picking, packing, and shipping or collection process. Additionally, you can oversee and regulate employee activities and tasks, while also allowing for the convenient purchase and checkout of items in-store, eliminating the need for customers to wait in line. This comprehensive approach not only boosts operational efficiency but also significantly enhances customer satisfaction.

Description

Pickup Signal serves as a hosted display system tailored for food establishments, particularly those with pickup counters, by showcasing orders in a "Making" queue and transitioning them to "Ready" status as staff update their progress, allowing customers to monitor their orders on a TV or tablet. Businesses can seamlessly integrate their eligible orders from Square, manually input tickets, or transmit orders via a website or kiosk using the secure API. Staff members have the convenience of managing orders through Pickup Signal's dedicated iPhone and iPad application or an accessible web page on mobile devices, enabling them to add new orders, modify statuses, and indicate when pickups occur. The customer display operates smoothly in a TV browser or on compatible screens, offering various viewing modes, including full, Making-only, and Ready-only options. Customization is key, as shops can select distinctive board designs while incorporating their branding elements such as name, logo, and color scheme. Specifically designed for coffee shops, bakeries, boba and tea establishments, as well as other made-to-order service counters, Pickup Signal adds a customer-friendly pickup interface that complements existing payment and kitchen production frameworks, ultimately enhancing the overall customer experience. By streamlining the order process, it helps businesses increase efficiency and improve customer satisfaction.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Make No 
Square POS No 
Zapier No 

Integrations

Make Yes 
Square POS Yes 
Zapier Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$19.99/location/month
A 30-day free trial requires no credit card. After the trial, the subscription is $19.99 per location per month, billed monthly. Unlimited TVs and staff devices are included at each location; additional locations are billed at the same rate.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

IBM

Founded

1911

Country

United States

Website

www.ibm.com/products/store-engagement

Vendor Details

Company Name

Pickup Signal

Founded

2026

Country

United States

Website

pickupsignal.com

Product Features

Customer Data Platforms (CDP)

Behavioral Analytics No 
Campaign Management No 
Customer Profiles No 
Customer Segmentation No 
Data Integration No 
Data Matching No 
GDPR Compliance No 
Personalization No 
Predictive Modeling No 

Order Management

Back Order Management No 
Catalog Management No 
Inventory Management No 
Order Entry No 
Order Fulfillment No 
Order Tracking No 
Recurring Orders No 
Returns Management No 
Shipping Management No 
Special Order Management No 

Product Features

Digital Signage

Automatic Player Updates No 
Content Scheduling No 
Media Library No 
Multi-Screen Support No 
Remote Deployment No 
Remote Display Management No 
Visual Editor No 

Alternatives

Alternatives