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Description
To effectively manage your inventory, along with customer and order information, you require a real-time overview presented through a user-friendly interface that can be accessed from both sales counters and mobile devices. Specialized tools not only facilitate recommendations for cross-selling and upselling but also help streamline processes for inventory management and task coordination, while offering versatile fulfillment options—like curbside pickup, in-store collection, and shipping from the store—along with returns management across various channels. The IBM Sterling Store Engagement platform empowers your store staff to deliver seamless omnichannel services, covering fulfillment, inventory oversight, task coordination, and customer support. Enhance the shopping experience by providing tailored recommendations that encourage additional purchases. Furthermore, obtain precise inventory location data and benefit from an efficient picking, packing, and shipping or collection process. Additionally, you can oversee and regulate employee activities and tasks, while also allowing for the convenient purchase and checkout of items in-store, eliminating the need for customers to wait in line. This comprehensive approach not only boosts operational efficiency but also significantly enhances customer satisfaction.
Description
Utilize a contemporary cloud and headless commerce framework to swiftly create, expand, and introduce digital services for curbside pickup, delivery, point of sale, mobility, self-service, and beyond. This approach enables the delivery of scalable and robust digital interactions without the need for backend commerce development or the constraints associated with outdated monolithic store and commerce systems. By extending or replacing existing legacy systems, businesses can implement omnichannel solutions, mobile POS, and effective enterprise promotions. To foster customer relevance and loyalty, organizations can develop impactful promotions that engage customers at every touchpoint. Additionally, gain a comprehensive perspective on digital engagement, including customer service status and tasks, whether in-store, at the curb, or during delivery. Equip stores with the necessary tools to assemble orders seamlessly, address customer preferences, and enhance employee workflows. Moreover, enhance the curbside experience by incorporating powerful features that allow customers to reserve items online and complete payments upon arrival, ensuring convenience and satisfaction. This holistic approach not only improves operational efficiency but also significantly enriches the customer experience.
API Access
Has API
API Access
Has API
Integrations
Trucker Tools
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
IBM
Founded
1911
Country
United States
Website
www.ibm.com/products/store-engagement
Vendor Details
Company Name
OneView Commerce
Founded
2010
Country
United States
Website
www.oneviewcommerce.com
Product Features
Customer Data Platforms (CDP)
Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling
Order Management
Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management
Product Features
Headless eCommerce
API
Content Management
Conversion Tracking
Customer Touchpoints
Integrated Development Environment (IDE)
Inventory Optimization
Web/Mobile App Development