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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

A flexible application development and production system for database workflows enhances transparency and management of the software development lifecycle. IBM® Rational® ClearQuest® serves as change management software designed to boost developer efficiency while aligning with the various methodologies, processes, and tools that best suit the project's requirements and the team's dynamics. This platform equips users with the necessary tools and processes to effectively manage changes, addressing the varied demands of developers. Additionally, IBM has introduced a bundled offering within a new consumption model, which transforms the deployment and usage of DevOps software. This fresh approach streamlines the planning necessary for integrating and expanding the essential IBM DevOps products. With features that enable near real-time collaboration among team members, the software supports customizable process automation and compliance to enhance communication, reporting, and insights, ultimately fostering a more productive working environment. Such advancements are crucial for teams striving for efficiency in a rapidly evolving technological landscape.

Description

Pointel Configuration Management Solution is a thin-client application that gives you complete control over your Genesys environment. CMS immediately highlights any changes made to your Genesys configuration environment. It also includes a Genesys audit, import/export and snapshot/restore capabilities, as well as alerting capabilities. Pointel CMS automatically captures all changes in your contact center and presents the information graphically to help you quickly and easily understand any changes to your Genesys Configuration Management Environment. It is important to understand what changes have been made in your Genesys environment, and by whom. CMS audit reports include detailed information such as the name of the user that made the change, the date/time of the change, and both the current value and the previous value. It can also restore individual parameter/KVP levels changes or the entire application back at a given time.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Gathr.ai Yes 
Genesys Cloud CX No 
OpsHub Yes 
Planview Hub Yes 
Pointel DCCM No 
ThreadFix Yes 
eQube®-DaaS Yes 

Integrations

Gathr.ai No 
Genesys Cloud CX Yes 
OpsHub No 
Planview Hub No 
Pointel DCCM Yes 
ThreadFix No 
eQube®-DaaS No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

IBM

Founded

1911

Country

United States

Website

www.ibm.com/products/rational-clearquest

Vendor Details

Company Name

Pointel

Founded

1999

Country

United States

Website

www.pointel.com/solutions/cms/

Product Features

Change Management

Approval Workflow No 
Audit Trail No 
Automated Notifications No 
Change Calendar No 
Change Planning No 
Compliance Management No 
Prioritization No 
Release Management No 
Task Management No 
Tracking & Reporting No 
Training Management No 

Software Configuration Management (SCM)

Automated Cleanup No 
Branch Merging No 
Code Review No 
Concurrency Management No 
Defect Tracking No 
Flexible Branching No 
Rapid Hotfix No 
Rapid Rebuilds No 
Regulatory Compliance No 
Version Control / Management No 
Workflow / Process Automation No 

Product Features

Change Management

Approval Workflow No 
Audit Trail No 
Automated Notifications No 
Change Calendar No 
Change Planning No 
Compliance Management No 
Prioritization No 
Release Management No 
Task Management No 
Tracking & Reporting No 
Training Management No 

CMDB

Change Management No 
Configuration Management No 
Data Visualization Yes 
Device Auto Discovery No 
IT Asset Management No 
Impact Management No 
License Management No 
Performance Management No 
Relationship Mapping No 

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