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Description

The primary obstacle in expanding AI-driven decision-making lies in the underutilization of data. IBM Cloud Pak® for Data provides a cohesive platform that integrates a data fabric, enabling seamless connection and access to isolated data, whether it resides on-premises or in various cloud environments, without necessitating data relocation. It streamlines data accessibility by automatically identifying and organizing data to present actionable knowledge assets to users, while simultaneously implementing automated policy enforcement to ensure secure usage. To further enhance the speed of insights, this platform incorporates a modern cloud data warehouse that works in harmony with existing systems. It universally enforces data privacy and usage policies across all datasets, ensuring compliance is maintained. By leveraging a high-performance cloud data warehouse, organizations can obtain insights more rapidly. Additionally, the platform empowers data scientists, developers, and analysts with a comprehensive interface to construct, deploy, and manage reliable AI models across any cloud infrastructure. Moreover, enhance your analytics capabilities with Netezza, a robust data warehouse designed for high performance and efficiency. This comprehensive approach not only accelerates decision-making but also fosters innovation across various sectors.

Description

Your contact center represents a significant, often overlooked asset for your organization, serving as a continuous source of valuable insights from customer interactions. PrediCX is an innovative AI platform designed to harness this potential by providing predictive insights and automating processes across various communication channels to improve both customer experience and service efficiency. By leveraging AI, businesses can extract predictive insights from every interaction, regardless of the medium used, enabling tailored recommendations that drive profitability and enhance customer satisfaction. The system offers timely alerts for emerging issues, facilitates automatic coaching, and conducts quality assurance for agents throughout their engagements. Urgent inquiries and complaints can be prioritized effectively, guiding customers towards the most suitable resources. Unlike traditional methods that rely on keywords, AI in PrediCX utilizes conceptual understanding to accurately analyze incoming feedback, ensuring that no customer opinion is neglected. It automates the triage of queries from digital platforms, classifies them efficiently, supports agents in real-time, and boosts the capabilities of chatbots for improved service delivery. This approach not only streamlines operations but also fosters a culture of responsiveness and continuous improvement in customer interactions.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Datamatics Trade Finance
Freshdesk
IBM Control Desk
IBM Db2 Big SQL
IBM Db2 Event Store
IBM InfoSphere Information Governance Catalog
IBM Netezza Performance Server
IBM Storage Software Suite
IBM WebSphere Commerce
SAP Business One
SAP Store
Salesforce
Zendesk

Integrations

Datamatics Trade Finance
Freshdesk
IBM Control Desk
IBM Db2 Big SQL
IBM Db2 Event Store
IBM InfoSphere Information Governance Catalog
IBM Netezza Performance Server
IBM Storage Software Suite
IBM WebSphere Commerce
SAP Business One
SAP Store
Salesforce
Zendesk

Pricing Details

$699 per month
Free Trial
Free Version

Pricing Details

$495 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

IBM

Founded

1911

Country

United States

Website

www.ibm.com/products/cloud-pak-for-data

Vendor Details

Company Name

Warwick Analytics

Founded

2011

Country

United Kingdom

Website

www.warwickanalytics.com

Product Features

Big Data

Collaboration
Data Blends
Data Cleansing
Data Mining
Data Visualization
Data Warehousing
High Volume Processing
No-Code Sandbox
Predictive Analytics
Templates

Data Fabric

Data Access Management
Data Analytics
Data Collaboration
Data Lineage Tools
Data Networking / Connecting
Metadata Functionality
No Data Redundancy
Persistent Data Management

Data Science

Access Control
Advanced Modeling
Audit Logs
Data Discovery
Data Ingestion
Data Preparation
Data Visualization
Model Deployment
Reports

Machine Learning

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization

Predictive Analytics

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

Product Features

Machine Learning

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization

Predictive Analytics

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

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