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Description
We actively engage in open source initiatives through our core offerings in order management and business process automation. Every component within our OSS/BSS framework is designed to be interchangeable, ensuring that our clients are free from vendor lock-in situations. Over half of Hydra Billing is distributed with accessible source code, and we prioritize the use of open-source solutions whenever feasible. Our comprehensive and well-documented API facilitates seamless integration, while the architecture of Hydra's database is transparent and clearly outlined. Since our inception in 2007, we have honed our expertise in automating business processes tailored for ISPs and digital service providers, catering to client bases that range from thousands to millions of subscribers. We gather valuable insights and best practices from our diverse international clientele, incorporating them into our products and generously sharing these enhancements with our users. By utilizing our services, you can enhance operational efficiency, reduce expenses, and elevate the quality of customer service. Notably, Hydra Products have been successfully deployed by over 170 telecommunications companies and service providers across 24 nations worldwide, marking a testament to our long-standing commitment to excellence in the industry. This extensive global reach underscores the trust our solutions have garnered in the market, making us a reliable partner for businesses seeking to thrive in the digital landscape.
Description
Hydra OMS is a versatile open-source platform designed for the efficient management of service and job orders as well as business workflows. Utilizing a robust BPM engine, Hydra OMS effectively handles all operational tasks, ensuring that issues such as lost, overdue, or inaccurate orders are a thing of the past. Users can effortlessly adjust any business process in real-time, with immediate implementation for all subsequent orders. The platform features a user-friendly visual editor that adheres to the ISO-standardized BPMN 2.0, allowing for the tailored design of business processes. You can establish SLA escalation alerts, create branches and set conditions to optimize your workflow, in addition to integrating with other software through an API. One of the standout features of Hydra is its customizable Process Execution Wizard, which simplifies the workload for employees who no longer need to memorize complex process diagrams. Instead, they can initiate the wizard, enter the required information (with helpful context-specific suggestions), and simply click 'Next' to proceed. While the Execution Wizard is already integrated with our Hydra billing system and offers a standalone web application, its primary purpose is to enhance your preferred software with powerful BPM capabilities, making your workflow even more efficient and user-friendly. This innovative approach not only streamlines processes but also empowers teams to focus on their core responsibilities without being bogged down by procedural complexities.
API Access
Has API
No
API Access
Has API
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Latera
Website
hydra-billing.com
Vendor Details
Company Name
Latera
Founded
2007
Website
hydra-oms.com/
Product Features
Billing and Provisioning
Billing & Invoicing
Yes
Carrier Access Billing
No
Contract Management
No
Customer Accounts
Yes
Customizable Billing
Yes
Flexible Rate Tables
Yes
Internet
Yes
Order Management
No
Post-Paid Systems
Yes
Pre-Paid Systems
Yes
Provisioning
Yes
Rating
No
Self Service Portal
Yes
Service Order System
No
VoIP
Yes
Product Features
Field Service Management
Billing & Invoicing
No
Contact Database
Yes
Contract Management
No
Customer Database
No
Dispatch Management
Yes
Electronic Signature
No
Inventory Management
Yes
Mobile Access
No
Payment Collection in the Field
Yes
Quotes / Estimates
No
Routing
No
Scheduling
No
Service History Tracking
No
Time Clock
Yes
Work Order Management
No
Tradesman Job Management
Contract Management
No
Customer Database
No
Dispatch Management
No
For Builders
No
For Electricians
No
For Field Service Businesses
No
For HVAC
No
For Plumbers
No
For Roofers
No
Invoicing
No
Job Tracking
No
Payments
No
Quoting
No
Reporting
No
Scheduling
No
Time Tracking
No
