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Description
Security is paramount for our operations, which is why we prioritize the most secure methods in managing rights distribution through Active Directory configurations, ensuring that files are exclusively accessible to designated individuals. Many organizations seek unique and innovative search functionalities for their websites or intranets. With the Hulbee Enterprise Search software, you benefit from a semantic search that delivers highly relevant results. Furthermore, you can tailor your search capabilities via API and SDK, addressing the inventive technical demands of numerous companies that wish to adapt Hulbee Enterprise Search to fit their specific requirements. We are eager to facilitate this customization for you! Much like a Lego set, our software can be personalized and expanded to meet your IT specifications. Regardless of whether you are working on the Internet or an intranet, everything is integratable through API and extendable via SDK! Additionally, you can link your own development environment to our search system, giving you the freedom to operate independently of external vendors. This flexibility enables businesses to innovate while maintaining robust security measures.
Description
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
API Access
Has API
API Access
Has API
Integrations
Adobe Experience Manager
Confluence
Discourse
Docebo
Dropbox
GitHub
Google Drive
Guru
Higher Logic Vanilla
Jive
Integrations
Adobe Experience Manager
Confluence
Discourse
Docebo
Dropbox
GitHub
Google Drive
Guru
Higher Logic Vanilla
Jive
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Hulbee
Founded
2017
Country
Switzerland
Website
hesbox.com/en
Vendor Details
Company Name
SearchUnify
Founded
2008
Country
India
Website
www.searchunify.com
Product Features
Enterprise Search
AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery
Product Features
Enterprise Search
AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery
