Compare HubSpot Agent Hub vs. Text

Agent Hub serves as the core platform provided by HubSpot for the creation, execution, and oversight of AI agents that cater to marketing, sales, and customer support needs. These agents leverage real-time CRM data to ensure they possess the necessary customer insights for generating demand, closing deals, and assisting clients effectively. Teams have the flexibility to either deploy pre-built agents or design personalized agents on a unified interface, utilizing their unique prompts, knowledge bases, tools, CRM data, and integrated third-party applications without requiring any programming skills. The Prospecting Agent identifies signals indicating potential purchases and initiates tailored outreach efforts, while the Smart Deal Progression agent recommends actionable next steps, updates CRM information, and provides follow-up reminders post-sales conversations. Additionally, the Customer Agent efficiently addresses frequent queries and qualifies leads across various channels by utilizing actual contact and contract data, thereby allowing service teams to focus on more complex cases that necessitate human intervention. Finally, the Data Agent assists teams in quickly answering inquiries about contacts and companies by pulling information from CRM data, phone calls, emails, and documents, streamlining the process of researching customers and prioritizing accounts for faster action. Together, these features empower teams to enhance their efficiency and improve customer engagement.

Most platforms close tickets. Text closes sales. It’s an AI customer service platform - AI agent, live chat, help desk, and reporting in one place. Automate support, capture leads, and generate revenue from conversations that most platforms just close. Your support team talks to more buyers in a week than most sales teams see in a month. Most businesses call that a cost center. We call it an opportunity. • AI agent — resolves FAQs, returns, and order status end to end, so your team handles only what needs a human • Live chat — triggers proactive conversations based on visitor behavior, so browsers convert before they leave • Help desk — routes every conversation to the right agent with full context, so nothing gets lost • Copilot — works alongside agents, suggesting replies and surfacing customer history, so every response is accurate and fast • Lead capture — qualifies visitors after hours, so every follow-up starts with context, not a cold opener • Workflows — connects Text to your tools so routing, tagging, and notifications run automatically • Product recommendations — surfaced in chat from catalog data, so every support conversation is a sales opportunity • Intent-based routing — scores and routes conversations automatically, so high-value chats reach the right person instantly All channels in one inbox. AI tone and behavior are fully configurable. Real-time supervision, human takeover at any point. A support operation that runs 24/7, qualifies every lead, recovers abandoned carts, and generates measurable revenue. Quick and easy setup. No engineers required. • 35,000+ companies - PayPal, IKEA, Mercedes-Benz. • 14-day free trial, no credit card required.