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support

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Description

Bespin Global's HelpNow AutoMSP is an innovative solution for cloud operations automation, leveraging the capabilities of multiple collaborative Agentic AI agents to execute over 80% of routine cloud management tasks in environments such as AWS and Kubernetes. This technology assists organizations in minimizing manual labor, speeding up operational processes, and enhancing overall efficiency without necessitating extensive engineering knowledge. By interpreting requests in natural language, it can diagnose problems and carry out actual cloud operations, including resource provisioning, configuration, scheduled backups, monitoring, log analysis, and reporting, all while utilizing Bespin's proven cloud operational methodologies and a library of over 400 prebuilt automation templates. The solution employs patented technologies like Context Priming and Context Anchoring, allowing the AI to maintain a coherent understanding and adhere to specific task boundaries, which ensures dependable execution akin to that of a human engineer and alleviates the burden of repetitive tasks. Overall, HelpNow AutoMSP significantly transforms traditional cloud management by increasing productivity and providing organizations with a robust automation framework.

Description

dinCloud is a Cloud Services Provider. Hosted private clouds offer hosted workspaces and cloud infrastructure which the customer can access through direct and open access. DinCloud's subscription-based services can be tailored to suit a variety of business models, resulting in lower costs, increased security, control, and productivity.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) Yes 
Kubernetes Yes 

Integrations

Amazon Web Services (AWS) No 
Kubernetes No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Bespin Global

Founded

2015

Country

South Korea

Website

www.bespinglobal.com/automsp/

Vendor Details

Company Name

dinCloud

Country

United States

Website

dincloud.com

Product Features

Cloud Management

Access Control No 
Billing & Provisioning No 
Capacity Analytics No 
Cost Management No 
Demand Monitoring No 
Multi-Cloud Management No 
Performance Analytics No 
SLA Management No 
Supply Monitoring No 
Workflow Approval No 

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access No 
Remote Systems Monitoring No 
Scheduling No 

Product Features

Business Continuity

Backup Log No 
Backup Scheduling Yes 
Compression No 
Continuous Backup Yes 
Encryption Yes 
Incremental Backup No 
Local Server Options No 
Multiple System Support Yes 
Remote Server Options Yes 
Secure Data Storage Yes 
Web Access / Restoration Yes 

Cloud Management

Access Control No 
Billing & Provisioning No 
Capacity Analytics No 
Cost Management Yes 
Demand Monitoring No 
Multi-Cloud Management Yes 
Performance Analytics Yes 
SLA Management Yes 
Supply Monitoring No 
Workflow Approval No 

Cloud Storage

Access Control No 
Archiving & Retention Yes 
Backup Yes 
Data Migration Yes 
Data Synchronization No 
Encryption Yes 
File Sharing No 
Version Control No 

IT Management

Capacity Monitoring Yes 
Compliance Management No 
Event Logs No 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management Yes 
Remote Access Yes 
Scheduling No 
Software Inventory No 
User Activity Monitoring Yes 

MSP

Backup Management Yes 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk Yes 
Issue Management No 
Live Chat No 
Patch Management Yes 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access Yes 
Remote Systems Monitoring Yes 
Scheduling No 

Network Troubleshooting

Alerts / Escalation Yes 
Bandwidth Troubleshooting Yes 
Change Management No 
Configuration Management No 
Connectivity Management Yes 
Data Visualization No 
Historical Audit No 
Mobile Network Troubleshooting Yes 
Network Analysis Yes 
Network Monitoring Yes 

Patch Management

Alerts/Notifications Yes 
Automatic Approval No 
Automatic Patch Deployment Yes 
Automatic Scans Yes 
Compliance Management No 
Custom Patches Yes 
Dashboard No 
Network Wide Management Yes 
Patch Prioritization No 
Patch Testing Yes 
Remote Access/Control No 
Vulnerability Scanning Yes 

Remote Desktop

Chat No 
Cross-Platform Access Yes 
File Transfer Yes 
Group View No 
Mobile Device Access Yes 
Multi Monitor Support Yes 
Record Remote Sessions Yes 
Remote Print Yes 
Remote Wake No 
User Management No 

Virtual Machine

Backup Management No 
Graphical User Interface No 
Remote Control No 
VDI Yes 
Virtual Machine Encryption Yes 
Virtual Machine Migration Yes 
Virtual Machine Monitoring Yes 
Virtual Server Yes 

Virtualization

Archiving & Retention Yes 
Capacity Monitoring Yes 
Data Mobility Yes 
Desktop Virtualization Yes 
Disaster Recovery Yes 
Namespace Management Yes 
Performance Management Yes 
Version Control Yes 
Virtual Machine Monitoring Yes 

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