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Description
Help Lightning is a software-as-a-service (SaaS), company that specializes in remote visual assistance.
We offer next-generation video collaboration services that allow experts from a company to collaborate virtually with anyone in need, anywhere in the world.
Our cloud-based solution uses augmented reality features such as merging two video streams and 3D annotation to improve real time communications and solve difficult problems.
Help Lightning is used to install, inspect, train, service, and repair complex equipment and products.
Customers can see immediate performance improvements with Help Lightning including an increase of first-time fix rates and fewer truck rolls. There is also increased workforce capacity and customer satisfaction. Service revenue and margins are also improved. Contact us for more information today.
Description
XMReality can help you transform physical visits into virtual interactions, regardless of industry. You can connect remotely, see what the other person is seeing, and collaborate with powerful in-call tools. XMReality offers a variety of features that allow your onsite workforce to connect to a remote expert to collaborate or get training and help. To support collaboration, switch between live video paused image, shared photos and documents. You can use the guide tools to highlight important information and cross language barriers. Access pre-defined, customized step-by-step procedures to guide you through a process. They also point out what must be done and documented. An automated PDF report is available at the end of each conference call. This is a great way to ensure that your documentation is compliant. You can also record the call and take screenshots, as well as add notes.
API Access
Has API
API Access
Has API
Integrations
Salesforce
Genesys Cloud CX
IFS Field Service Management
Microsoft OneDrive
Microsoft Outlook
Microsoft Teams
Integrations
Salesforce
Genesys Cloud CX
IFS Field Service Management
Microsoft OneDrive
Microsoft Outlook
Microsoft Teams
Pricing Details
$75,000 per year
Free Trial
Free Version
Pricing Details
$50 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Help Lightning
Founded
2016
Country
United States
Website
helplightning.com
Vendor Details
Company Name
XMReality
Founded
2007
Country
US and Sweden
Website
www.xmreality.com/our-product
Product Features
Augmented Reality
3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality
Collaboration
Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Remote Work
Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing