Average Ratings 0 Ratings
Average Ratings 30 Ratings
Description
Hello Patient is an innovative healthcare AI enterprise, offering a product known as Mia, which serves as an AI receptionist that manages patient interactions through voice, text, and web chat at all hours. Various multi-location medical practices and consumer health brands utilize Mia to facilitate a greater volume of conversations without the need for additional staff.
In the front office, Mia efficiently answers calls, schedules appointments, manages new-patient intake processes, verifies insurance information, processes refill requests, and handles payment collection. In addition to her front desk duties, she also follows up post-visit, converts referrals, conducts recall outreach, and manages any outstanding balances.
When human intervention is necessary, Mia seamlessly transfers the call with complete contextual information, refrains from giving any medical guidance, and meticulously logs each interaction. Furthermore, she integrates with the electronic health record (EHR), practice management, and customer relationship management (CRM) systems used by practices, monitors the live schedule, and efficiently coordinates bookings. With Mia managing 100% of incoming calls, front desk staff can remain focused on patient care, resulting in a significant increase of around 20% in appointment bookings for practices. Notably, Hello Patient adheres to HIPAA regulations, ensuring patient privacy and security.
Description
To ensure the well-being of both patients and providers, independent practices require comprehensive solutions. Each product offered by Tebra is specifically designed to enhance and streamline the entire patient-practice experience, and when integrated into a unified platform, it functions as a complete operating system that benefits both providers and patients. By utilizing this connected system, practices can effectively attract new patients while retaining existing ones through enhanced digital visibility. Furthermore, patients are empowered at every communication point, fostering a seamless experience that promotes trust and contributes to a healthier practice environment. A state-of-the-art, certified EHR solution tailored to meet the demands of today’s healthcare providers is also included, equipping practices with essential features such as advanced charting, efficient documentation processes, a holistic view of patient histories, electronic prescriptions, lab integrations, telehealth capabilities, and much more, enabling providers to maintain control over their care delivery methods. With these innovative tools at their disposal, practices can thrive in an increasingly competitive healthcare landscape.
API Access
Has API
No
API Access
Has API
Yes
Integrations
AI Answering
No
AdvancedMD
Yes
Covetrus Pulse
Yes
DoctorConnect
No
EPIC Agent CRM
Yes
FlowHealth
No
Freshdesk
Yes
Grapheus
No
HubSpot AEO
Yes
Medsender
No
Integrations
AI Answering
Yes
AdvancedMD
No
Covetrus Pulse
No
DoctorConnect
Yes
EPIC Agent CRM
No
FlowHealth
Yes
Freshdesk
No
Grapheus
Yes
HubSpot AEO
No
Medsender
Yes
Pricing Details
Usage based (per conversation). Charged per minute and conversation (for text and web chat)
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Hello Patient
Website
www.hellopatient.com
Vendor Details
Company Name
Tebra
Country
United States
Website
www.tebra.com
Product Features
Dental
Appointment Management
Yes
Appointment Reminders
Yes
Claims Management
No
Clinical Charting
No
Imaging
No
Inventory Management
No
Patient Account Management
No
Patient Billing
Yes
Patient Records Management
Yes
Treatment Planning
No
Dermatology
Claims Management
No
EMR / EHR
No
HIPAA Compliant
Yes
Image Management
No
Inventory Management
No
Patient Portal
No
Progress Notes
No
Scheduling
Yes
Treatment Plans
No
Optometry
Appointment Management
Yes
Insurance Management
No
Inventory Management
No
Patient Records
Yes
Recall Tracking
Yes
Patient Engagement
Appointment Scheduling
Yes
Care Planning
Yes
Collaboration
Yes
Messaging
Yes
Mobile Access
Yes
Patient Education
Yes
Patient Portal
No
Personal Health Record
Yes
Progress Tracking
Yes
Self Management
No
Patient Scheduling
Analytics/Reporting
Yes
Approval Process Control
No
HIPAA Compliant
Yes
Mobile Access
Yes
Notifications/Alerts
Yes
Online Scheduling
Yes
Patient Communications
Yes
Patient Intake
Yes
Patient Portal
Yes
Patient Records Management
Yes
Payment Processing
Yes
Reminders
Yes
SMS Messaging
Yes
Product Features
Appointment Reminder
Appointment Scheduling
No
Calendar Management
No
Call Reminders
No
Email Reminders
No
Online Booking
No
Payment Reminders
No
Recurring Appointments
No
Rescheduling
No
SMS Messaging
No
Two-Way Messaging
No
e-Prescribing
Clinical Alerts
No
Drug Reference Database
No
EPCS
No
Electronic Prior Authorization
No
Formulary Management
No
Medication History
No
Prescription Cancellation
No
Prescription Renewals
No
Refill Management
No
Electronic Medical Records (EMR)
Appointment Management
No
Charting
No
Compliance Tracking
No
E-Prescribing
No
E/M Coding
No
HIPAA Compliant
No
Handwriting Recognition
No
Integrated Telehealth
No
MIPS Certified
No
Meaningful Use Certified
No
ONC-ATCB Certified
No
Patient Portal
No
Self Service Portal
No
Voice Recognition
No
Medical Billing
Claims Processing
No
Claims Scrubbing
No
Code & Charge Entry
No
Compliance Tracking
No
Customizable Dashboard
No
Dunning Management
No
Invoice History
No
Patient Eligibility Checks
No
Practice Management
No
Quotes/Estimates
No
Remittance Advice
No
Medical Practice Management
Claims Management
No
E-Prescribing
No
EMR / EHR
No
HIPAA Compliant
No
Insurance Eligibility Verification
No
Inventory Management
No
Multi-Office
No
Multi-Physician
No
Patient Billing
No
Patient Portal
No
Patient Records
No
Patient Registration
No
Patient Scheduling
No
Physician Scheduling
No
Medical Scheduling
Appointment Management
No
Billing & Invoicing
No
Drag & Drop
No
Facility Scheduling
No
Multi-Location
No
No-Show Tracking
No
On Call Scheduling
No
Patient Records
No
Patient Scheduling
No
Physician Management
No
Recurring Appointments
No
Self Service Portal
No
Staff Scheduling
No
Patient Engagement
Appointment Scheduling
No
Care Planning
No
Collaboration
No
Messaging
No
Mobile Access
No
Patient Education
No
Patient Portal
No
Personal Health Record
No
Progress Tracking
No
Self Management
No
Patient Management
Admissions Management
No
Bed Management
No
Discharge Management
No
Historical Reporting
No
Patient Flow Management
No
Patient Location Tracking
No
Patient Monitoring
No
Real Time Reporting
No
Waiting Time Tracking
No
Patient Scheduling
Analytics/Reporting
No
Approval Process Control
No
HIPAA Compliant
No
Mobile Access
No
Notifications/Alerts
No
Online Scheduling
No
Patient Communications
No
Patient Intake
No
Patient Portal
No
Patient Records Management
No
Payment Processing
No
Reminders
No
SMS Messaging
No
Revenue Cycle Management
Accounts Receivable
No
Claims Management
No
Collections Management
No
EHR/EMR Integration
No
For Healthcare
No
ICD-10 Compliance
No
Insurance Verification
No
Medical Billing
No
Patient Portal
No
Patient Registration
No
Patient Scheduling
No
Payment Processing
No
Telemedicine
Appointment Reminders
No
Appointment Scheduling
No
Chat / Messaging
No
E-Prescribing
No
For Medical Purposes
No
HIPAA Compliant
No
Multi-Provider Practice
No
Online Forms
No
Patient Queue Management
No
Practice Management
No
Remote Treatment Plans
No
Teleradiology
No
Video Conferencing
No