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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Harvest Software Change Manager (Harvest SCM) offers robust, process-oriented features tailored for overseeing development teams throughout your organization, integrating various platforms and tools for release management. This software solution supports your IT governance strategies and corporate compliance efforts, including adherence to regulations like the Sarbanes-Oxley Act. Additionally, it can facilitate compliance with ITIL®-based best practices. By utilizing Harvest Software Change Manager, your organization can enhance the software release management process while efficiently developing and maintaining business applications through improved workflows and automated source code version control. Ultimately, this ITIL release management tool can maximize the efficiency of your development resources, leading to increased productivity and streamlined operations.

Description

Our solutions empower your team and enhance your business operations, enabling improved service delivery both internally and to your clients outside the organization. HelpMaster is the ideal system for small businesses needing a reliable way to log, track, and resolve daily challenges, equipped with essential features while also offering advanced options for future growth. For larger enterprises aiming to integrate their evolving support services with ITIL® and other service management methodologies, HelpMaster serves as a robust and thoughtfully crafted tool that facilitates alignment with ITIL incident management, ITIL Problem Management, Change Management, Knowledge Management, and beyond. By harnessing the capabilities of your support team alongside our software, you can unlock significant advantages that stem from superior customer service and effective IT service management practices. With the right tools in place, your organization can thrive and adapt to the ever-changing demands of the industry.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Intertrust ExpresssPlay Yes 

Integrations

Intertrust ExpresssPlay No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Broadcom

Founded

1991

Country

United States

Website

www.broadcom.com/products/software/app-dev/harvest-software-change-manager

Vendor Details

Company Name

PRD HelpMaster

Founded

1997

Country

Australia

Website

www.helpmasterpro.com

Product Features

Source Code Management

Access Controls/Permissions No 
Bug Tracking No 
Build Automation No 
Change Management Yes 
Code Review Yes 
Collaboration No 
Continuous Integration No 
Repository Management Yes 
Version Control Yes 

Version Control

Branch Creation / Deletion No 
Centralized Version History No 
Code Review No 
Code Version Management No 
Collaboration Tools No 
Compare / Merge Branches No 
Digital Asset / Binary File Storage No 
Isolated Code Branches No 
Option to Revert to Previous No 
Pull Requests No 
Roles / Permissions No 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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