Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Harvest Software Change Manager (Harvest SCM) offers robust, process-oriented features tailored for overseeing development teams throughout your organization, integrating various platforms and tools for release management. This software solution supports your IT governance strategies and corporate compliance efforts, including adherence to regulations like the Sarbanes-Oxley Act. Additionally, it can facilitate compliance with ITIL®-based best practices. By utilizing Harvest Software Change Manager, your organization can enhance the software release management process while efficiently developing and maintaining business applications through improved workflows and automated source code version control. Ultimately, this ITIL release management tool can maximize the efficiency of your development resources, leading to increased productivity and streamlined operations.
Description
Our solutions empower your team and enhance your business operations, enabling improved service delivery both internally and to your clients outside the organization. HelpMaster is the ideal system for small businesses needing a reliable way to log, track, and resolve daily challenges, equipped with essential features while also offering advanced options for future growth. For larger enterprises aiming to integrate their evolving support services with ITIL® and other service management methodologies, HelpMaster serves as a robust and thoughtfully crafted tool that facilitates alignment with ITIL incident management, ITIL Problem Management, Change Management, Knowledge Management, and beyond. By harnessing the capabilities of your support team alongside our software, you can unlock significant advantages that stem from superior customer service and effective IT service management practices. With the right tools in place, your organization can thrive and adapt to the ever-changing demands of the industry.
API Access
Has API
No
API Access
Has API
No
Integrations
Intertrust ExpresssPlay
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Broadcom
Founded
1991
Country
United States
Website
www.broadcom.com/products/software/app-dev/harvest-software-change-manager
Vendor Details
Company Name
PRD HelpMaster
Founded
1997
Country
Australia
Website
www.helpmasterpro.com
Product Features
Source Code Management
Access Controls/Permissions
No
Bug Tracking
No
Build Automation
No
Change Management
Yes
Code Review
Yes
Collaboration
No
Continuous Integration
No
Repository Management
Yes
Version Control
Yes
Version Control
Branch Creation / Deletion
No
Centralized Version History
No
Code Review
No
Code Version Management
No
Collaboration Tools
No
Compare / Merge Branches
No
Digital Asset / Binary File Storage
No
Isolated Code Branches
No
Option to Revert to Previous
No
Pull Requests
No
Roles / Permissions
No
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes