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Description
Hanyhost is an innovative co-host platform designed specifically for Airbnb and short-term rental hosts that streamlines guest interactions by providing immediate responses to frequently asked questions, which may include check-in details, Wi-Fi access, parking information, house rules, and local recommendations. It efficiently manages requests for early check-ins, late check-outs, and luggage storage according to your predefined policies, while only flagging urgent or ambiguous matters to you with the necessary context for resolution. By utilizing your own templates and listing details, Hanyhost ensures that all communications are consistent with your brand voice and accurate, offering round-the-clock support that helps maintain optimal response times, an essential factor for search visibility. Moreover, it minimizes repetitive tasks, allowing hosts to enjoy restful nights and reclaim many hours previously spent on manual messaging. The platform also features smart escalation for significant issues such as lockouts, leaks, disturbances, or refund inquiries, providing succinct summaries and actionable next steps to the appropriate contacts. Catering to everyone from individual property owners to larger agencies and co-hosts, Hanyhost standardizes responses across multiple listings, thereby reducing the mental load associated with managing various properties. This comprehensive automation allows hosts to focus more on enhancing guest experiences rather than getting bogged down in administrative tasks.
Description
Sami serves as an AI receptionist tailored for vacation rental hosts and property managers, developed by TheReach.ai in Málaga. This innovative platform efficiently manages guest interactions through various channels such as phone calls, WhatsApp (utilizing Meta's Business API), website chat, and Google reviews, all from a centralized dashboard that operates around the clock and supports over 100 languages.
Sami seamlessly integrates with property management systems like Hostaway, Beds24, Smoobu, and iGMS to verify real-time availability, provide rate quotes, and facilitate direct bookings during guest conversations. Hosts have the flexibility to personalize responses for each property by incorporating their own FAQs and house rules into the system.
What distinguishes TheReach is its two standout features: each evening, Sami delivers a concise 90-second voice briefing to property managers, summarizing the day's guest activities and highlighting any urgent matters. Additionally, through the Claude MCP integration, managers can link their TheReach data to Claude Desktop, enabling them to pose straightforward questions regarding call trends, potential conversion obstacles, and guest inquiries that remain unanswered.
The platform adheres strictly to GDPR regulations, ensuring that user data is handled securely and responsibly. This commitment to privacy helps build trust between hosts and guests, further enhancing the overall experience.
API Access
Has API
API Access
Has API
Pricing Details
$3.99 per month
Free Trial
Free Version
Pricing Details
€49/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Hanyhost
Country
United States
Website
hanyhost.com
Vendor Details
Company Name
TheReach.ai
Founded
2023
Country
Spain
Website
www.thereach.ai
Product Features
Vacation Rental
Contact Management
Fee / Commission Management
Guest Reviews / Ratings
Housekeeping Management
Lead Management
Owner Statements
Payment Processing
Property Database
Reservations Management
Vendor Management
Work Order Management
Product Features
Vacation Rental
Contact Management
Fee / Commission Management
Guest Reviews / Ratings
Housekeeping Management
Lead Management
Owner Statements
Payment Processing
Property Database
Reservations Management
Vendor Management
Work Order Management
