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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

No matter the nature of your business, efficiently managing every request can be a challenge. The Hamilton Facility serves as a comprehensive service and maintenance management solution, allowing for centralized scheduling of all requests within one software platform. Whether it's addressing a broken chair or responding to a water damage crisis, our adaptable intervention software proves to be an essential resource for organizations. Employees can submit their service requests directly to the facilities management teams using the software, ensuring a streamlined process. Requests ranging from malfunctioning printers to air-conditioning issues are meticulously tracked, with resolution confirmed only after complete satisfaction is achieved. Additionally, the application allows for the prioritization of interventions based on urgency, enhancing response effectiveness. This service management system empowers facility managers to allocate tasks efficiently, facilitating a more responsive approach to maintenance needs. You will have a transparent view of your teams' workloads, enabling you to consistently monitor maintenance requests through a scheduled overview within the software. This not only enhances efficiency but also fosters a culture of accountability and responsiveness in your organization.

Description

Servicetrac empowers service contractors across the cleaning, security, and facilities management industries to fulfill their commitments to clients effectively. By managing everything from tasks and incidents to tours and patrols, as well as assessing the quality of services rendered, Servicetrac enhances performance, minimizes costs and risks, and boosts customer satisfaction. With its centralized platform, users gain improved oversight of field operations and team activities, complemented by service-level insights that inform strategic decisions and help meet Service Level Agreements (SLAs). Additionally, Servicetrac captures data in real-time, providing alerts for critical updates, which enables proactive, data-informed decision-making to mitigate risks and ensure high-quality customer service. Furthermore, the system promotes SLA compliance and effective service delivery by allowing mobile audits and inspections at client locations, while aggregating essential data to a central hub for streamlined management. This comprehensive approach not only enhances operational efficiency but also empowers contractors to build stronger relationships with their customers.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

€99 per site per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Hamilton Apps

Founded

1995

Country

France

Website

hamiltonapps.com/en/produit/hamilton-facility

Vendor Details

Company Name

TEAM Software

Founded

1989

Country

United States

Website

teamsoftware.com/software/servicetrac/

Product Features

Facility Management

Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management

Maintenance Management

Asset Tracking
Billing & Invoicing
Calibration Management
Dispatch Management
Inventory Control
Inventory Management
Key & Lock Management
Mobile Access
Planning Calendar
Predictive Maintenance
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Product Features

Facility Management

Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management

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