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Description
Experts provide a truly unlimited service desk. All-inclusive cloud platform that connects your entire organization. It is designed to streamline workflows. Transform old ways of working into modern, intuitive workflows that empower teams to provide excellent service to customers. Standardize your processes and gain valuable insights to align IT with the business needs. You can make your business more cost-effective by having unlimited assets, customers, customers, reports and mailboxes. All modules are included as standard so you can scale your business efficiently. Halo Service Desk is trusted by customers from many sectors worldwide. We have 25 years of industry experience and work with our clients to make it a success. Halo Service Desk is an all-inclusive platform that streamlines your workflows. It's easy to customize and use.
Description
No matter if your team is seeking guidance on where to begin, looking to enhance its inclusivity, or already leading in its field, engage in a self-assessment created by the experts behind the ISO-30415 Standard to embark on a journey toward genuine and competitive inclusivity. By embedding diversity, equity, inclusion, and belonging into the change management strategies of your organizational governance, human resources, product delivery, and supplier diversity initiatives, you can significantly mitigate both functional and financial risks associated with insufficient inclusion. Utilize a unified platform to streamline all your organizational governance efforts while simultaneously revolutionizing your business through digital diversity and inclusion workflows. By modernizing your operations, you can maximize productivity, minimize costs, and enhance resilience—all within a single framework. Evaluate your current diversity and inclusion maturity to ensure your future decisions are informed by data, thereby making the best choices for your organization. Additionally, uncover potential risks within your supply chain and empower those companies to enhance their competitiveness. This comprehensive approach not only strengthens your organization but also fosters a broader culture of inclusivity across your network.
API Access
Has API
No
API Access
Has API
No
Integrations
3CX
Yes
Act!
Yes
AnyDesk
Yes
COZYROC SSIS+ Suite
Yes
ConnectWise Automate
Yes
ConnectWise Cybersecurity Management
Yes
Digital.ai Continuum
Yes
Facebook
Yes
Microsoft 365
Yes
Microsoft Azure
Yes
Integrations
3CX
No
Act!
No
AnyDesk
No
COZYROC SSIS+ Suite
No
ConnectWise Automate
No
ConnectWise Cybersecurity Management
No
Digital.ai Continuum
No
Facebook
No
Microsoft 365
No
Microsoft Azure
No
Pricing Details
$55.00 per user per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Halo Service Solutions
Founded
1994
Country
United Kingdom
Website
haloservicedesk.com
Vendor Details
Company Name
Inclusion Score
Country
United States
Website
www.inclusionscore.org
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
Yes
Project Management
Yes
Recurring Issues
Yes
Scheduling
Yes
Task Management
Yes
ITSM
Asset Tracking
Yes
Availability Management
Yes
Change Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Dashboard
Yes
Incident Management
Yes
Problem Management
Yes
Project Management
Yes
Release & Deployment Management
Yes
Self Service Portal
Yes
Service Desk
CMDB
Yes
Change Management
Yes
IT Asset Management
Yes
Incident Management
Yes
Knowledge Base
Yes
Mobile Access
Yes
Procurement Management
Yes
Remote Control
Yes
SLA Management
Yes
Self Service Portal
Yes
