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features
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support

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Description

Infuse your online store with the personalized experience of in-person shopping by enabling your staff, experts, or influencers to engage directly with online customers. By using Hero, you can significantly increase your conversion rates, with one in four customers likely to make a purchase and potentially spend up to 70% more. Customers enjoy interactive experiences like watching, chatting, and video calling, and now they can shop with you in the same engaging manner. Elevate your product presentation by incorporating authentic, live video shopping, allowing shoppers to receive personalized advice through chat or video calls. By fostering continuous communication via text, email, and WhatsApp, you can encourage customers to return well after their initial visit. Initiate with an easy setup process, quick onboarding, and comprehensive training to ensure your success. Our dedicated customer success team is committed to facilitating a seamless launch and optimizing your store's performance. Hero is proudly utilized across the globe, serving brands in over 31 markets and supporting 14 different languages, making it a versatile tool for diverse businesses. With Hero, you can create a shopping environment that feels personal and inviting, ultimately enhancing customer loyalty and satisfaction.

Description

NielsenIQ SmartStore provides valuable insights into shopper behavior that enable effective in-store product merchandising, enhance your influence with retailers, and keep you ahead of evolving shopper preferences. It allows you to replicate any in-store shopping scenario in a virtual setting. By utilizing a remote testing system, you can uncover the reasons behind purchasing decisions, equipping you with the necessary data to optimize aisles, departments, shelves, and overall store layouts to boost performance. Experience a revolutionary virtual shopping platform that significantly enhances research in the CPG and FMCG sectors. SmartStore facilitates the creation of highly realistic and engaging three-dimensional, 360-degree store simulations. Additionally, you can leverage immersive testing capabilities that keep you distinct from competitors, ensuring no disruption occurs on the shelf, all backed by solid data to support your strategic recommendations. This comprehensive approach not only empowers brands but also transforms the way retailers engage with their customers in a meaningful way.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Klarna
Shopify
WhatsApp

Integrations

Klarna
Shopify
WhatsApp

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

HERO

Founded

2015

Country

United States

Website

www.usehero.com

Vendor Details

Company Name

NielsenIQ

Country

United States

Website

nielseniq.com/global/en/solutions/smart-store/

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