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Average Ratings 0 Ratings
Description
HCL Domino is a secure, enterprise-grade application development platform that helps you solve workflow and process problems quickly. Domino v11's latest release promises more value and lower TCO. Domino v11 is a significant milestone in our ongoing commitment to enriching the Domino ecosystem and ensuring a modern platform that supports the next generation of business users. Domino v11 offers new mobile-app capabilities, enterprise authentication, and a new low code app builder called Domino Volt. Here are some reasons to upgrade to Domino v11. You should add a low-code tool in your arsenal. Domino Volt doesn't require any IT skills or specialized Domino knowledge. It allows anyone in your company to create enterprise apps to solve any business problem. We've got you covered. We have all the resources you need to make the upgrade easy and stress-free, whether you want more information about the latest features and benefits or technical assistance upgrading.
Description
The VI Service Desk is an IT help desk solution specifically designed for HCL Notes/Domino®. It offers seamless integration, ensuring you achieve the highest return on investment (ROI) while minimizing total cost of ownership (TCO). You can establish a Service Catalog that encompasses Incident, Problem, Change, and Request Management processes, or you can utilize the VI Service Desk as a conventional help desk ticketing solution and activate additional features as your needs evolve. With our advanced SLA Engine, you can specify conditions for starting, pausing, and stopping SLAs based on ticket statuses. SLA milestones can be established as a percentage of the elapsed SLA duration, automatically triggering notifications for the relevant staff. The VI Service Desk can be deployed on a global level, functioning as either a centralized web-based application or a replicated Notes application, or even both. Users can access the platform via the Notes client, major web browsers, iPads, and various mobile devices. The VI Service Desk harnesses tried-and-true Domino security measures, allowing for security settings to be tailored according to user, group, and role specifications. Additionally, this flexibility ensures that organizations can maintain robust security protocols while adapting to their unique operational requirements.
API Access
Has API
API Access
Has API
Integrations
Acxiom Real Identity
BMC Compuware Topaz Connect
BMC Middleware Management
Data Sentinel
GBS iQ.Suite
HCL Notes
Netreo
Peaka
Prominic.NET
RadiantOne
Integrations
Acxiom Real Identity
BMC Compuware Topaz Connect
BMC Middleware Management
Data Sentinel
GBS iQ.Suite
HCL Notes
Netreo
Peaka
Prominic.NET
RadiantOne
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$900 one-time payment
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
HCL Software
Founded
1991
Country
India
Website
www.hcltechsw.com/products/domino
Vendor Details
Company Name
Velocity Integrations Software
Country
United States
Website
www.velocityintegrations.com
Product Features
Application Development
Access Controls/Permissions
Code Assistance
Code Refactoring
Collaboration Tools
Compatibility Testing
Data Modeling
Debugging
Deployment Management
Graphical User Interface
Mobile Development
No-Code
Reporting/Analytics
Software Development
Source Control
Testing Management
Version Control
Web App Development
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
IT Management
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring