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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

HCL Clara is an advanced Intelligent Virtual Assistant that comprehends human queries and delivers responses by leveraging a comprehensive and specialized knowledge repository. This innovative assistant enables seamless interaction with HCL Software products using natural language, allowing users to perform tasks effortlessly while also assisting them in quickly learning to navigate and resolve issues with the software. By offering a personalized, human-like experience available 24/7, Clara effectively reduces the volume of frequently asked questions that typically burden support services. In addition, Clara enhances Semantic Search capabilities within product documentation, thereby improving response rates significantly. Furthermore, Clara streamlines IT operations by saving valuable time, alleviating user burdens, addressing how-to inquiries, and initiating the initial troubleshooting processes for HCL Software products through intuitive voice commands or straightforward text chat. Clara is equipped to access your knowledge resources, provide tailored recommendations, and execute various tasks, all while maintaining the context of ongoing conversations to better understand user intents and needs. With Clara, users can enjoy a more efficient and engaging experience as they interact with HCL’s suite of software solutions.

Description

Loandock serves as an AI-driven platform designed for mortgage processing, catering to independent mortgage banks, brokers, and loan officers who manage their own files. Its intelligent assistant, Clara, seamlessly integrates with clients' existing loan origination systems and lender portals to compile loan packages, gather and verify necessary documents, pre-underwrite files, submit them to lenders, and handle any conditions that may arise. Clara proactively communicates with borrowers and third parties, which include title companies, insurance providers, employers, homeowners associations, servicers, and payoff entities, via text and email. She meticulously checks the submitted documents against each specific requirement, prompts for corrections if details are missing, and organizes materials according to the relevant conditions. Any inquiries that necessitate human judgment are directed to the client’s processing team, while the authority for credit decisions and final clearance of conditions rests with lender underwriters. Additionally, processors have the flexibility to interact with Clara through various platforms such as Slack, Microsoft Teams, email, text, or directly through the Loandock dashboard, thereby enhancing their operational efficiency. This multifaceted support ensures a streamlined mortgage processing experience for all users involved.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

SaaSOps Marketizer Yes 

Integrations

SaaSOps Marketizer No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

HCL Software

Founded

1976

Country

Italy

Website

www.hcltechsw.com/clara

Vendor Details

Company Name

Loandock

Website

www.loandock.com

Product Features

Product Features

Mortgage and Loans

Amortization Schedule No 
Client Database No 
Closing Documents No 
Commercial Mortgages No 
Contact Management No 
Credit Reporting No 
Customer Statements No 
Document Management Yes 
Electronic Applications No 
Government Loans No 
Loan Origination No 
Loan Servicing No 
Pipeline Management No 
Pre-Qualification No 
Refinance Management No 
Residential Mortgages Yes 

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