Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
With its customized configuration, GalaxE employs GxMaps™ to identify and assess the effects of modifications across applications and infrastructure on an enterprise-wide scale, encompassing documents in various programming languages that exist in distinct code ecosystems. This comprehensive traceability offers an integrated perspective of the client’s environment, illustrating the interconnections between systems and their implementation of business processes within the organization, which in turn facilitates informed consulting suggestions, management of consolidation efforts, refactoring, cloud migration, modernization, and the construction of strategic roadmaps. Furthermore, map updates are tied to change management practices, and the process includes a synonym dictionary for system-related ontologies that necessitates hands-on subject matter experts with over 12 years of experience. Additionally, pattern matching is utilized to identify boundaries and changes, thereby minimizing reliance on informal knowledge held by clients' full-time employees. This transformation not only enhances the role of service provider personnel to that of scientists, decision-makers, and advisors but also positions them as custodians of vital business information, providers of best practices, and architects of efficient operational environments, ultimately driving greater value for clients. Such a robust approach ensures that organizations can adapt swiftly to evolving needs while maintaining clarity and control over their technological landscape.
Description
Pointel Configuration Management Solution is a thin-client application that gives you complete control over your Genesys environment. CMS immediately highlights any changes made to your Genesys configuration environment. It also includes a Genesys audit, import/export and snapshot/restore capabilities, as well as alerting capabilities. Pointel CMS automatically captures all changes in your contact center and presents the information graphically to help you quickly and easily understand any changes to your Genesys Configuration Management Environment. It is important to understand what changes have been made in your Genesys environment, and by whom. CMS audit reports include detailed information such as the name of the user that made the change, the date/time of the change, and both the current value and the previous value. It can also restore individual parameter/KVP levels changes or the entire application back at a given time.
API Access
Has API
No
API Access
Has API
No
Integrations
Genesys Cloud CX
No
Pointel DCCM
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
GalaxE.Solutions
Founded
1990
Country
United States
Website
galaxe.com/products/gx-maps/
Vendor Details
Company Name
Pointel
Founded
1999
Country
United States
Website
www.pointel.com/solutions/cms/
Product Features
Change Management
Approval Workflow
No
Audit Trail
No
Automated Notifications
No
Change Calendar
No
Change Planning
No
Compliance Management
No
Prioritization
No
Release Management
No
Task Management
No
Tracking & Reporting
No
Training Management
No
Product Features
Change Management
Approval Workflow
No
Audit Trail
No
Automated Notifications
No
Change Calendar
No
Change Planning
No
Compliance Management
No
Prioritization
No
Release Management
No
Task Management
No
Tracking & Reporting
No
Training Management
No
CMDB
Change Management
No
Configuration Management
No
Data Visualization
Yes
Device Auto Discovery
No
IT Asset Management
No
Impact Management
No
License Management
No
Performance Management
No
Relationship Mapping
No