Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 2 Ratings

Total
ease
features
design
support

Description

Elevate the customer support experience by leveraging the Video Reply app for Zendesk, which allows you to record and dispatch video responses directly within ticket communications, moving beyond simple text exchanges. Although it holds great promise, the use of video in customer support remains surprisingly limited. Video replies present an excellent opportunity to quickly create product demonstrations, introduce yourself personally, or showcase effective solutions. This approach not only fosters trust but also accelerates the resolution process for tickets, leading to enhanced customer satisfaction overall. With Video Reply, you can record videos straight from Zendesk tickets or choose from a curated library within the app. Utilize video to craft informative tutorials that detail the steps needed to address customer problems effectively. You also have the option to save your videos in the library for easy access in the future. Additionally, you can request videos from customers to gain deeper insights into their concerns and requirements. Organize your video content using tags for easy retrieval and classification. Furthermore, you can design customized video page previews for your recipients, ensuring a more engaging and tailored communication experience.

Description

You can record anything, from streaming videos to presentations, in full 1080p HD resolution and create professional quality content. liteCam HD professional screen recording software is intuitive and powerful for Windows PCs. You can capture and record everything on your computer screen in full HD, including streaming videos, webinars and live game play. LiteCam HD makes it easy to create high-definition, professional-quality videos in no time. With just one click, you can create instructional videos, tutorials, and presentations. Record videos in 1080p HD quality Record anything from streaming videos to presentations in full 1080p HD and create professional high quality content. Simple one click recording The simplified user interface reduces complex settings. Discover easy, fast, and reliable screen recording. Speed up with hardware Acceleration NVIDIA CUDA, AMD APP, Intel Quick Sync Video improves the computer performance and H.264 video quality.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

YouTube Live
Zendesk

Integrations

YouTube Live
Zendesk

Pricing Details

$19 per agent/per month
Free Trial
Free Version

Pricing Details

$14.99
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

GrowthDot

Founded

2015

Country

Ukraine

Website

growthdot.com

Vendor Details

Company Name

RSUPPORT Co. Ltd.

Founded

2001

Country

South Korea

Website

www.litecam.net

Product Features

Product Features

Live Streaming

Access Control
Audience Analytics
Audience Engagement
Browser-based
Customizable Branding
Encoding
Event Scheduling
Live Streaming Production
Moderation
Monetization Tools
Multi-Screen / Split-Screen
Multiple Camera Feeds
Multistreaming
Session Recording
Social Media Integration
Streaming Platform Integration

Screen Recording

Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading

Alternatives

liteCam Reviews

liteCam

RSUPPORT Co. Ltd.

Alternatives

Bandicam Reviews

Bandicam

Bandicam Company
Snagit Reviews

Snagit

TechSmith