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ease
features
design
support

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Average Ratings 4 Ratings

Total
ease
features
design
support

Description

Elevate the customer support experience by leveraging the Video Reply app for Zendesk, which allows you to record and dispatch video responses directly within ticket communications, moving beyond simple text exchanges. Although it holds great promise, the use of video in customer support remains surprisingly limited. Video replies present an excellent opportunity to quickly create product demonstrations, introduce yourself personally, or showcase effective solutions. This approach not only fosters trust but also accelerates the resolution process for tickets, leading to enhanced customer satisfaction overall. With Video Reply, you can record videos straight from Zendesk tickets or choose from a curated library within the app. Utilize video to craft informative tutorials that detail the steps needed to address customer problems effectively. You also have the option to save your videos in the library for easy access in the future. Additionally, you can request videos from customers to gain deeper insights into their concerns and requirements. Organize your video content using tags for easy retrieval and classification. Furthermore, you can design customized video page previews for your recipients, ensuring a more engaging and tailored communication experience.

Description

Zight is a versatile screen recording and sharing platform designed to enhance communication and productivity across various devices, including Mac, Windows, Chrome, and iOS. It allows users to capture screenshots, record screens with audio and webcam overlays, and create GIFs, all with instant link-based sharing. The platform includes annotation tools for highlighting, adding text, and drawing attention to key details in both images and videos. Seamlessly integrating with popular collaboration tools like Slack, Microsoft Teams, Zendesk, and Jira, Zight streamlines workflows for teams and individuals. Its AI-powered features, such as automatic transcriptions, smart titles, and content summaries, further simplify content creation and sharing. With enterprise-level security, branding customization, and detailed analytics, Zight is an ideal solution for businesses and professionals looking for efficient visual communication tools.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Zendesk Yes 
Adobe Workfront No 
Adobe XD No 
Asana No 
Bit.ai No 
Bitium No 
Drift No 
Freshservice No 
GitLab No 
Google Sheets No 
Help Scout No 
Intercom No 
Mailbutler No 
Rambox No 
Sketch No 
SkyPrep No 
Tettra No 
WordPress No 
Zoho Writer No 

Integrations

Zendesk Yes 
Adobe Workfront Yes 
Adobe XD Yes 
Asana Yes 
Bit.ai Yes 
Bitium Yes 
Drift Yes 
Freshservice Yes 
GitLab Yes 
Google Sheets Yes 
Help Scout Yes 
Intercom Yes 
Mailbutler Yes 
Rambox Yes 
Sketch Yes 
SkyPrep Yes 
Tettra Yes 
WordPress Yes 
Zoho Writer Yes 

Pricing Details

$19 per agent/per month
Free Trial Yes 
Free Version No 

Pricing Details

$9.00/month/user
Get access to unlimited video recording, enhanced editing, customized sharing options & more with a paid CloudApp account.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

GrowthDot

Founded

2015

Country

Ukraine

Website

growthdot.com

Vendor Details

Company Name

Zight

Founded

2015

Country

United States

Website

zight.com

Product Features

Product Features

Productivity

Collaboration Yes 
Database Creation No 
Document Creation Yes 
File Sharing Yes 
Notes Management Yes 
Office Suite No 
Presentation Tools No 
Project Management Yes 
Task Management No 
Team Chat No 

Remote Support

Diagnostic Tools No 
File Transfer Yes 
Live Chat No 
Real-time Chat No 
Remote Control No 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer No 
Surveys & Feedback No 

Screen Recording

Annotations / Drawing No 
Audio Capture Yes 
Backup No 
Collaboration Tools Yes 
File Sharing Yes 
Multi-Screen Recording No 
Screen Capture Yes 
Speech-to-Text No 
Video Editing Yes 
YouTube Uploading No 

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