Average Ratings 0 Ratings
Average Ratings 4 Ratings
Description
Elevate the customer support experience by leveraging the Video Reply app for Zendesk, which allows you to record and dispatch video responses directly within ticket communications, moving beyond simple text exchanges. Although it holds great promise, the use of video in customer support remains surprisingly limited. Video replies present an excellent opportunity to quickly create product demonstrations, introduce yourself personally, or showcase effective solutions. This approach not only fosters trust but also accelerates the resolution process for tickets, leading to enhanced customer satisfaction overall.
With Video Reply, you can record videos straight from Zendesk tickets or choose from a curated library within the app. Utilize video to craft informative tutorials that detail the steps needed to address customer problems effectively. You also have the option to save your videos in the library for easy access in the future. Additionally, you can request videos from customers to gain deeper insights into their concerns and requirements. Organize your video content using tags for easy retrieval and classification. Furthermore, you can design customized video page previews for your recipients, ensuring a more engaging and tailored communication experience.
Description
Zight is a versatile screen recording and sharing platform designed to enhance communication and productivity across various devices, including Mac, Windows, Chrome, and iOS. It allows users to capture screenshots, record screens with audio and webcam overlays, and create GIFs, all with instant link-based sharing. The platform includes annotation tools for highlighting, adding text, and drawing attention to key details in both images and videos. Seamlessly integrating with popular collaboration tools like Slack, Microsoft Teams, Zendesk, and Jira, Zight streamlines workflows for teams and individuals. Its AI-powered features, such as automatic transcriptions, smart titles, and content summaries, further simplify content creation and sharing. With enterprise-level security, branding customization, and detailed analytics, Zight is an ideal solution for businesses and professionals looking for efficient visual communication tools.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Zendesk
Yes
Adobe Workfront
No
Adobe XD
No
Asana
No
Bit.ai
No
Bitium
No
Drift
No
Freshservice
No
GitLab
No
Google Sheets
No
Integrations
Zendesk
Yes
Adobe Workfront
Yes
Adobe XD
Yes
Asana
Yes
Bit.ai
Yes
Bitium
Yes
Drift
Yes
Freshservice
Yes
GitLab
Yes
Google Sheets
Yes
Pricing Details
$19 per agent/per month
Free Trial
Yes
Free Version
No
Pricing Details
$9.00/month/user
Get access to unlimited video recording, enhanced editing, customized sharing options & more with a paid CloudApp account.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
GrowthDot
Founded
2015
Country
Ukraine
Website
growthdot.com
Vendor Details
Company Name
Zight
Founded
2015
Country
United States
Website
zight.com
Product Features
Product Features
Productivity
Collaboration
Yes
Database Creation
No
Document Creation
Yes
File Sharing
Yes
Notes Management
Yes
Office Suite
No
Presentation Tools
No
Project Management
Yes
Task Management
No
Team Chat
No
Remote Support
Diagnostic Tools
No
File Transfer
Yes
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
No
Surveys & Feedback
No
Screen Recording
Annotations / Drawing
No
Audio Capture
Yes
Backup
No
Collaboration Tools
Yes
File Sharing
Yes
Multi-Screen Recording
No
Screen Capture
Yes
Speech-to-Text
No
Video Editing
Yes
YouTube Uploading
No