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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Elevate the customer support experience by leveraging the Video Reply app for Zendesk, which allows you to record and dispatch video responses directly within ticket communications, moving beyond simple text exchanges. Although it holds great promise, the use of video in customer support remains surprisingly limited. Video replies present an excellent opportunity to quickly create product demonstrations, introduce yourself personally, or showcase effective solutions. This approach not only fosters trust but also accelerates the resolution process for tickets, leading to enhanced customer satisfaction overall. With Video Reply, you can record videos straight from Zendesk tickets or choose from a curated library within the app. Utilize video to craft informative tutorials that detail the steps needed to address customer problems effectively. You also have the option to save your videos in the library for easy access in the future. Additionally, you can request videos from customers to gain deeper insights into their concerns and requirements. Organize your video content using tags for easy retrieval and classification. Furthermore, you can design customized video page previews for your recipients, ensuring a more engaging and tailored communication experience.

Description

Select one of our pre-designed templates to create your chatbot in under 10 minutes. A few examples of these templates include Lead Qualifier integrated with Zendesk or Zoho, FAQ handling, Order Management, Application Forms, Password Reset, generating Stripe payment links, ticketing through Zendesk, and scheduling with Calendly. By modeling realistic dialogue scenarios between the chatbot and users, you can enhance the precision of the AI's responses. Additionally, our curated domain knowledge is designed to train and support the AI effectively. You can write informal instructions and upload FAQ documents, much like you would for onboarding a new team member. Utilizing the capabilities of AILabs AI and OpenAI GPT-3, you can connect your systems via APIs, allowing the chatbot to handle tasks such as bookings, account management, modifying order details, and canceling tickets, among other functionalities. You are also welcome to take advantage of our seamless integrations with widely-used platforms like Zendesk, Shopify, Calendly, and Stripe, ensuring a comprehensive solution for your needs. This streamlined process not only saves time but also enhances user satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

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Integrations

Zendesk
Calendly
GPT-3
Salesforce
Shopify
SquaredUp
Stripe

Integrations

Zendesk
Calendly
GPT-3
Salesforce
Shopify
SquaredUp
Stripe

Pricing Details

$19 per agent/per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

GrowthDot

Founded

2015

Country

Ukraine

Website

growthdot.com

Vendor Details

Company Name

WebApi.ai

Country

United States

Website

webapi.ai/

Product Features

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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