Average Ratings 0 Ratings
Average Ratings 2 Ratings
Description
Elevate the customer support experience by leveraging the Video Reply app for Zendesk, which allows you to record and dispatch video responses directly within ticket communications, moving beyond simple text exchanges. Although it holds great promise, the use of video in customer support remains surprisingly limited. Video replies present an excellent opportunity to quickly create product demonstrations, introduce yourself personally, or showcase effective solutions. This approach not only fosters trust but also accelerates the resolution process for tickets, leading to enhanced customer satisfaction overall.
With Video Reply, you can record videos straight from Zendesk tickets or choose from a curated library within the app. Utilize video to craft informative tutorials that detail the steps needed to address customer problems effectively. You also have the option to save your videos in the library for easy access in the future. Additionally, you can request videos from customers to gain deeper insights into their concerns and requirements. Organize your video content using tags for easy retrieval and classification. Furthermore, you can design customized video page previews for your recipients, ensuring a more engaging and tailored communication experience.
Description
Vmaker AI video editor turns your raw videos into publish-ready videos in minutes. Just upload your raw video, and AI intelligently adds b-rolls, background music, transitions, effects, subtitles, and more. It also delivers publish-ready videos without watermarks.
Vmaker is an AI for video editing that transforms long-form videos into short-form content and creates highlights and teasers from your footage.
Although there are multiple AI software to create videos, what sets Vmaker AI apart is its feature-packed, full-fledged editing suite, allowing professionals to craft their videos to perfection. It also includes AI video background removal, an AI auto subtitle generator, and more.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Pricing Details
$19 per agent/per month
Free Trial
Yes
Free Version
No
Pricing Details
$0 per month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
GrowthDot
Founded
2015
Country
Ukraine
Website
growthdot.com
Vendor Details
Company Name
Vmaker AI
Founded
2015
Country
United States
Website
www.vmaker.com
Product Features
Product Features
Employee Communication Tools
Activity / News Feed
No
Audio / Video Conferencing
Yes
Blogs
No
Chat / Messaging
No
Employee Directory
No
Event Calendar
No
File Sharing
No
Knowledge Management
No
Newsletter Management
No
Surveys & Feedback
No
Screen Recording
Annotations / Drawing
Yes
Audio Capture
Yes
Backup
No
Collaboration Tools
Yes
File Sharing
Yes
Multi-Screen Recording
No
Screen Capture
Yes
Speech-to-Text
No
Video Editing
Yes
YouTube Uploading
Yes
Video
Analytics
Yes
Brand Overlay
No
Bulk Uploading
No
Closed Captions
Yes
Mobile Screen Support
No
Privacy Options
No
Social Sharing
Yes
Video Looping
Yes
Video Streaming
Yes
Video Editing
3D Video Editing
No
Audio Tools
Yes
Brand Overlay
No
Collaboration
Yes
Media Library
Yes
Social Sharing
Yes
Speed Adjustment
Yes
Split / Merge
Yes
Supports HD Resolution
Yes
Text Overlay
Yes
Video Capture
Yes
Video Stabilization
Yes
Video Making
Animation
Yes
Collaboration Tools
Yes
Customizable Branding
Yes
Drag & Drop
Yes
Media Library
Yes
Privacy Options
No
Social Sharing
No
Templates
Yes
Text Overlay
Yes
Text to Video
Yes
Video Capture
Yes
Voice-Over
Yes