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ease
features
design
support

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Average Ratings 2 Ratings

Total
ease
features
design
support

Description

Elevate the customer support experience by leveraging the Video Reply app for Zendesk, which allows you to record and dispatch video responses directly within ticket communications, moving beyond simple text exchanges. Although it holds great promise, the use of video in customer support remains surprisingly limited. Video replies present an excellent opportunity to quickly create product demonstrations, introduce yourself personally, or showcase effective solutions. This approach not only fosters trust but also accelerates the resolution process for tickets, leading to enhanced customer satisfaction overall. With Video Reply, you can record videos straight from Zendesk tickets or choose from a curated library within the app. Utilize video to craft informative tutorials that detail the steps needed to address customer problems effectively. You also have the option to save your videos in the library for easy access in the future. Additionally, you can request videos from customers to gain deeper insights into their concerns and requirements. Organize your video content using tags for easy retrieval and classification. Furthermore, you can design customized video page previews for your recipients, ensuring a more engaging and tailored communication experience.

Description

Vmaker AI video editor turns your raw videos into publish-ready videos in minutes. Just upload your raw video, and AI intelligently adds b-rolls, background music, transitions, effects, subtitles, and more. It also delivers publish-ready videos without watermarks. Vmaker is an AI for video editing that transforms long-form videos into short-form content and creates highlights and teasers from your footage. Although there are multiple AI software to create videos, what sets Vmaker AI apart is its feature-packed, full-fledged editing suite, allowing professionals to craft their videos to perfection. It also includes AI video background removal, an AI auto subtitle generator, and more.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Google Chrome No 
YouTube No 
YouTube Shorts No 
Zendesk Yes 

Integrations

Google Chrome Yes 
YouTube Yes 
YouTube Shorts Yes 
Zendesk No 

Pricing Details

$19 per agent/per month
Free Trial Yes 
Free Version No 

Pricing Details

$0 per month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

GrowthDot

Founded

2015

Country

Ukraine

Website

growthdot.com

Vendor Details

Company Name

Vmaker AI

Founded

2015

Country

United States

Website

www.vmaker.com

Product Features

Product Features

Employee Communication Tools

Activity / News Feed No 
Audio / Video Conferencing Yes 
Blogs No 
Chat / Messaging No 
Employee Directory No 
Event Calendar No 
File Sharing No 
Knowledge Management No 
Newsletter Management No 
Surveys & Feedback No 

Screen Recording

Annotations / Drawing Yes 
Audio Capture Yes 
Backup No 
Collaboration Tools Yes 
File Sharing Yes 
Multi-Screen Recording No 
Screen Capture Yes 
Speech-to-Text No 
Video Editing Yes 
YouTube Uploading Yes 

Video

Analytics Yes 
Brand Overlay No 
Bulk Uploading No 
Closed Captions Yes 
Mobile Screen Support No 
Privacy Options No 
Social Sharing Yes 
Video Looping Yes 
Video Streaming Yes 

Video Editing

3D Video Editing No 
Audio Tools Yes 
Brand Overlay No 
Collaboration Yes 
Media Library Yes 
Social Sharing Yes 
Speed Adjustment Yes 
Split / Merge Yes 
Supports HD Resolution Yes 
Text Overlay Yes 
Video Capture Yes 
Video Stabilization Yes 

Video Making

Animation Yes 
Collaboration Tools Yes 
Customizable Branding Yes 
Drag & Drop Yes 
Media Library Yes 
Privacy Options No 
Social Sharing No 
Templates Yes 
Text Overlay Yes 
Text to Video Yes 
Video Capture Yes 
Voice-Over Yes 

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