Average Ratings 0 Ratings
Average Ratings 34 Ratings
Description
Elevate the customer support experience by leveraging the Video Reply app for Zendesk, which allows you to record and dispatch video responses directly within ticket communications, moving beyond simple text exchanges. Although it holds great promise, the use of video in customer support remains surprisingly limited. Video replies present an excellent opportunity to quickly create product demonstrations, introduce yourself personally, or showcase effective solutions. This approach not only fosters trust but also accelerates the resolution process for tickets, leading to enhanced customer satisfaction overall.
With Video Reply, you can record videos straight from Zendesk tickets or choose from a curated library within the app. Utilize video to craft informative tutorials that detail the steps needed to address customer problems effectively. You also have the option to save your videos in the library for easy access in the future. Additionally, you can request videos from customers to gain deeper insights into their concerns and requirements. Organize your video content using tags for easy retrieval and classification. Furthermore, you can design customized video page previews for your recipients, ensuring a more engaging and tailored communication experience.
Description
Capture. Create. Connect.
TechSmith Snagit is a powerful screen capture and recording tool that makes it easier than ever to collect and share information. With intuitive editing features and access to a library of templates, anyone can transform simple captures into professional-quality images, GIFs, and videos.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Box
Camtasia
Coach's Eye
Dropbox
Evernote
Google Drive
Knowmia
Panopto
Slack
TechSmith Screencast
Integrations
Box
Camtasia
Coach's Eye
Dropbox
Evernote
Google Drive
Knowmia
Panopto
Slack
TechSmith Screencast
Pricing Details
$19 per agent/per month
Free Trial
Free Version
Pricing Details
$39/year
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
GrowthDot
Founded
2015
Country
Ukraine
Website
growthdot.com
Vendor Details
Company Name
TechSmith
Founded
1987
Country
United States
Website
www.techsmith.com/snagit/
Product Features
Product Features
Screen Recording
Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading
Video Making
Animation
Collaboration Tools
Customizable Branding
Drag & Drop
Media Library
Privacy Options
Social Sharing
Templates
Text Overlay
Text to Video
Video Capture
Voice-Over