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ease
features
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support

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Average Ratings 33 Ratings

Total
ease
features
design
support

Description

Elevate the customer support experience by leveraging the Video Reply app for Zendesk, which allows you to record and dispatch video responses directly within ticket communications, moving beyond simple text exchanges. Although it holds great promise, the use of video in customer support remains surprisingly limited. Video replies present an excellent opportunity to quickly create product demonstrations, introduce yourself personally, or showcase effective solutions. This approach not only fosters trust but also accelerates the resolution process for tickets, leading to enhanced customer satisfaction overall. With Video Reply, you can record videos straight from Zendesk tickets or choose from a curated library within the app. Utilize video to craft informative tutorials that detail the steps needed to address customer problems effectively. You also have the option to save your videos in the library for easy access in the future. Additionally, you can request videos from customers to gain deeper insights into their concerns and requirements. Organize your video content using tags for easy retrieval and classification. Furthermore, you can design customized video page previews for your recipients, ensuring a more engaging and tailored communication experience.

Description

Capture. Create. Connect. TechSmith Snagit is a powerful screen capture and recording tool that makes it easier than ever to collect and share information. With intuitive editing features and access to a library of templates, anyone can transform simple captures into professional-quality images, GIFs, and videos.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Box No 
Camtasia No 
Coach's Eye No 
Dropbox No 
Evernote No 
Google Drive No 
Knowmia No 
Panopto No 
Slack No 
TechSmith Screencast No 
X (Twitter) No 
YouTube No 
Zendesk Yes 

Integrations

Box Yes 
Camtasia Yes 
Coach's Eye Yes 
Dropbox Yes 
Evernote Yes 
Google Drive Yes 
Knowmia Yes 
Panopto Yes 
Slack Yes 
TechSmith Screencast Yes 
X (Twitter) Yes 
YouTube Yes 
Zendesk No 

Pricing Details

$19 per agent/per month
Free Trial Yes 
Free Version No 

Pricing Details

$39/year
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

GrowthDot

Founded

2015

Country

Ukraine

Website

growthdot.com

Vendor Details

Company Name

TechSmith

Founded

1987

Country

United States

Website

www.techsmith.com/snagit/

Product Features

Product Features

Screen Recording

Annotations / Drawing Yes 
Audio Capture Yes 
Backup Yes 
Collaboration Tools Yes 
File Sharing Yes 
Multi-Screen Recording Yes 
Screen Capture Yes 
Speech-to-Text No 
Video Editing No 
YouTube Uploading Yes 

Video Making

Animation Yes 
Collaboration Tools Yes 
Customizable Branding No 
Drag & Drop Yes 
Media Library Yes 
Privacy Options No 
Social Sharing Yes 
Templates No 
Text Overlay No 
Text to Video No 
Video Capture Yes 
Voice-Over No 

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