Average Ratings 0 Ratings
Average Ratings 33 Ratings
Description
Elevate the customer support experience by leveraging the Video Reply app for Zendesk, which allows you to record and dispatch video responses directly within ticket communications, moving beyond simple text exchanges. Although it holds great promise, the use of video in customer support remains surprisingly limited. Video replies present an excellent opportunity to quickly create product demonstrations, introduce yourself personally, or showcase effective solutions. This approach not only fosters trust but also accelerates the resolution process for tickets, leading to enhanced customer satisfaction overall.
With Video Reply, you can record videos straight from Zendesk tickets or choose from a curated library within the app. Utilize video to craft informative tutorials that detail the steps needed to address customer problems effectively. You also have the option to save your videos in the library for easy access in the future. Additionally, you can request videos from customers to gain deeper insights into their concerns and requirements. Organize your video content using tags for easy retrieval and classification. Furthermore, you can design customized video page previews for your recipients, ensuring a more engaging and tailored communication experience.
Description
Capture. Create. Connect.
TechSmith Snagit is a powerful screen capture and recording tool that makes it easier than ever to collect and share information. With intuitive editing features and access to a library of templates, anyone can transform simple captures into professional-quality images, GIFs, and videos.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Box
No
Camtasia
No
Coach's Eye
No
Dropbox
No
Evernote
No
Google Drive
No
Knowmia
No
Panopto
No
Slack
No
TechSmith Screencast
No
Integrations
Box
Yes
Camtasia
Yes
Coach's Eye
Yes
Dropbox
Yes
Evernote
Yes
Google Drive
Yes
Knowmia
Yes
Panopto
Yes
Slack
Yes
TechSmith Screencast
Yes
Pricing Details
$19 per agent/per month
Free Trial
Yes
Free Version
No
Pricing Details
$39/year
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
GrowthDot
Founded
2015
Country
Ukraine
Website
growthdot.com
Vendor Details
Company Name
TechSmith
Founded
1987
Country
United States
Website
www.techsmith.com/snagit/
Product Features
Product Features
Screen Recording
Annotations / Drawing
Yes
Audio Capture
Yes
Backup
Yes
Collaboration Tools
Yes
File Sharing
Yes
Multi-Screen Recording
Yes
Screen Capture
Yes
Speech-to-Text
No
Video Editing
No
YouTube Uploading
Yes
Video Making
Animation
Yes
Collaboration Tools
Yes
Customizable Branding
No
Drag & Drop
Yes
Media Library
Yes
Privacy Options
No
Social Sharing
Yes
Templates
No
Text Overlay
No
Text to Video
No
Video Capture
Yes
Voice-Over
No