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ease
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Average Ratings 22 Ratings

Total
ease
features
design
support

Description

Elevate the customer support experience by leveraging the Video Reply app for Zendesk, which allows you to record and dispatch video responses directly within ticket communications, moving beyond simple text exchanges. Although it holds great promise, the use of video in customer support remains surprisingly limited. Video replies present an excellent opportunity to quickly create product demonstrations, introduce yourself personally, or showcase effective solutions. This approach not only fosters trust but also accelerates the resolution process for tickets, leading to enhanced customer satisfaction overall. With Video Reply, you can record videos straight from Zendesk tickets or choose from a curated library within the app. Utilize video to craft informative tutorials that detail the steps needed to address customer problems effectively. You also have the option to save your videos in the library for easy access in the future. Additionally, you can request videos from customers to gain deeper insights into their concerns and requirements. Organize your video content using tags for easy retrieval and classification. Furthermore, you can design customized video page previews for your recipients, ensuring a more engaging and tailored communication experience.

Description

ScreenRec is a simple screen recording software for Windows, Linux, and Mac that helps users record screen activity, webcam video, microphone input, and computer audio. It works well for software tutorials, online teaching, internal training, support videos, and team communication. With free cloud storage, no watermark, and unlimited recording time, ScreenRec makes it easy to create longer recordings and keep them accessible online. Each recording also gets a unique private link for quick and convenient sharing.

API Access

Has API

API Access

Has API

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No images available

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Integrations

Dropbox
Google Drive
YouTube
Zendesk

Integrations

Dropbox
Google Drive
YouTube
Zendesk

Pricing Details

$19 per agent/per month
Free Trial
Free Version

Pricing Details

$8/Month & $4/Month for Annual
The Basic Plan also known as Free Forever Plan is activated as soon as you Sign up with a valid email. This plan is for personal use only. With Free Forever Plan you get:
2 GB Cloud Storage, Unlimited Recording length, No Watermark, Up to 720p recording quality, Screen, camera & audio recording, Screenshots + Annotations,

Pro Plan ($8/Month, $4 if you Pay Annual Charges Upfront) includes:
Everything in Free Forever, 50 GB Cloud Storage, Business use allowed, Up to 1080p recording quality, Pause & resume recording, Skip recording countdown, Smooth 60 FPS recording, Highlighting the cursor, etc.

Premium Plan ($81/Month and $49/Month if you Pay Annual Charges Upfront) includes:
200 GB Cloud Storage, Plus everything Pro Plan offers, Up to 4K recording quality, 5 User Seats, Centralized Billing, 1200 Dictation Minutes per month, Priority Support
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

GrowthDot

Founded

2015

Country

Ukraine

Website

growthdot.com

Vendor Details

Company Name

ScreenRec

Founded

2018

Country

Bulgaria

Website

screenrec.com

Product Features

Product Features

Screen Recording

Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading

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