Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Elevate the customer support experience by leveraging the Video Reply app for Zendesk, which allows you to record and dispatch video responses directly within ticket communications, moving beyond simple text exchanges. Although it holds great promise, the use of video in customer support remains surprisingly limited. Video replies present an excellent opportunity to quickly create product demonstrations, introduce yourself personally, or showcase effective solutions. This approach not only fosters trust but also accelerates the resolution process for tickets, leading to enhanced customer satisfaction overall.
With Video Reply, you can record videos straight from Zendesk tickets or choose from a curated library within the app. Utilize video to craft informative tutorials that detail the steps needed to address customer problems effectively. You also have the option to save your videos in the library for easy access in the future. Additionally, you can request videos from customers to gain deeper insights into their concerns and requirements. Organize your video content using tags for easy retrieval and classification. Furthermore, you can design customized video page previews for your recipients, ensuring a more engaging and tailored communication experience.
Description
Effortlessly craft impressive videos using ScreenFlow, a powerful tool designed for video editing, screen recording, and sharing, brought to you by Telestream. Video content is omnipresent; you've consumed it and shared it with others, so why not take the leap to produce your own? With ScreenFlow's user-friendly interface and exceptional features, you can be a part of the burgeoning video movement and unleash your creativity like never before!
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
AWS Marketplace
No
ActiveScale
No
Quantum VS-NVR Series
No
Zendesk
Yes
Integrations
AWS Marketplace
Yes
ActiveScale
Yes
Quantum VS-NVR Series
Yes
Zendesk
No
Pricing Details
$19 per agent/per month
Free Trial
Yes
Free Version
No
Pricing Details
$129 per user per year
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
GrowthDot
Founded
2015
Country
Ukraine
Website
growthdot.com
Vendor Details
Company Name
Telestream
Founded
1998
Country
United States
Website
www.telestream.net
Product Features
Product Features
Screen Recording
Annotations / Drawing
Yes
Audio Capture
Yes
Backup
No
Collaboration Tools
No
File Sharing
Yes
Multi-Screen Recording
Yes
Screen Capture
Yes
Speech-to-Text
No
Video Editing
Yes
YouTube Uploading
Yes
Video Editing
3D Video Editing
No
Audio Tools
Yes
Brand Overlay
No
Collaboration
No
Media Library
No
Social Sharing
No
Speed Adjustment
No
Split / Merge
No
Supports HD Resolution
No
Text Overlay
No
Video Capture
Yes
Video Stabilization
No