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Average Ratings 1 Rating
Description
Elevate the customer support experience by leveraging the Video Reply app for Zendesk, which allows you to record and dispatch video responses directly within ticket communications, moving beyond simple text exchanges. Although it holds great promise, the use of video in customer support remains surprisingly limited. Video replies present an excellent opportunity to quickly create product demonstrations, introduce yourself personally, or showcase effective solutions. This approach not only fosters trust but also accelerates the resolution process for tickets, leading to enhanced customer satisfaction overall.
With Video Reply, you can record videos straight from Zendesk tickets or choose from a curated library within the app. Utilize video to craft informative tutorials that detail the steps needed to address customer problems effectively. You also have the option to save your videos in the library for easy access in the future. Additionally, you can request videos from customers to gain deeper insights into their concerns and requirements. Organize your video content using tags for easy retrieval and classification. Furthermore, you can design customized video page previews for your recipients, ensuring a more engaging and tailored communication experience.
Description
Swyshare Recordit is a powerful yet easy-to-use tool for recording, capturing, and editing your screen. Capture any part of your screen by recording the entire display, a single window, or a custom area with full flexibility. Customize your recording setup by selecting microphone, system audio, and webcam inputs to match your workflow. Instantly take high-quality screenshots with one click. Smart recording tools, including instant replay, mouse effects, on-screen drawing, hotkeys, and scheduled recording, help you highlight key moments and improve efficiency. Built-in editing features let you trim videos, resize the canvas, add backgrounds or watermarks, and export polished results quickly.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Zendesk
No
Pricing Details
$19 per agent/per month
Free Trial
Yes
Free Version
No
Pricing Details
$9.95/year/device
Record up to 4K quality / Unlimited record time / Export without watermark
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
GrowthDot
Founded
2015
Country
Ukraine
Website
growthdot.com
Vendor Details
Company Name
Micromatrix Technology Limited
Founded
2022
Country
Hong Kong
Website
www.swyshare.com/recordit/
Product Features
Product Features
Screen Recording
Annotations / Drawing
Yes
Audio Capture
Yes
Backup
No
Collaboration Tools
No
File Sharing
No
Multi-Screen Recording
No
Screen Capture
Yes
Speech-to-Text
No
Video Editing
Yes
YouTube Uploading
No