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Average Ratings 1 Rating

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ease
features
design
support

Description

Elevate the customer support experience by leveraging the Video Reply app for Zendesk, which allows you to record and dispatch video responses directly within ticket communications, moving beyond simple text exchanges. Although it holds great promise, the use of video in customer support remains surprisingly limited. Video replies present an excellent opportunity to quickly create product demonstrations, introduce yourself personally, or showcase effective solutions. This approach not only fosters trust but also accelerates the resolution process for tickets, leading to enhanced customer satisfaction overall. With Video Reply, you can record videos straight from Zendesk tickets or choose from a curated library within the app. Utilize video to craft informative tutorials that detail the steps needed to address customer problems effectively. You also have the option to save your videos in the library for easy access in the future. Additionally, you can request videos from customers to gain deeper insights into their concerns and requirements. Organize your video content using tags for easy retrieval and classification. Furthermore, you can design customized video page previews for your recipients, ensuring a more engaging and tailored communication experience.

Description

You might be wrong to think that video capture from your computer screen requires more hardware or complicated programs. Movavi Screen Recorder is able to capture any screen activity and save it in any video format. Screen Recorder can record any screen activity, whether it's a screencast for a tutorial video, Flash animation from a website or a video chat with family and friends. It records at 60 frames per second, so you don't have to worry about what you are recording. Select the capture area and adjust the recording settings. Click the REC button to start recording your desktop. You can edit your record with simple tools. The file can be saved to any format you prefer to your laptop. During the recording process, draw on the video. Make videos more interesting by adding important drawings to your tutorials. You can capture the output of your webcam without recording it. You can take a picture via the webcam.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Movavi Video Editor No 
Zendesk Yes 

Integrations

Movavi Video Editor Yes 
Zendesk No 

Pricing Details

$19 per agent/per month
Free Trial Yes 
Free Version No 

Pricing Details

$34.95 per year
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

GrowthDot

Founded

2015

Country

Ukraine

Website

growthdot.com

Vendor Details

Company Name

Movavi

Founded

2004

Country

United States

Website

www.movavi.com/screen-recorder/

Product Features

Product Features

Screen Recording

Annotations / Drawing No 
Audio Capture Yes 
Backup No 
Collaboration Tools No 
File Sharing No 
Multi-Screen Recording Yes 
Screen Capture Yes 
Speech-to-Text No 
Video Editing Yes 
YouTube Uploading Yes 

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