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Description
Elevate the customer support experience by leveraging the Video Reply app for Zendesk, which allows you to record and dispatch video responses directly within ticket communications, moving beyond simple text exchanges. Although it holds great promise, the use of video in customer support remains surprisingly limited. Video replies present an excellent opportunity to quickly create product demonstrations, introduce yourself personally, or showcase effective solutions. This approach not only fosters trust but also accelerates the resolution process for tickets, leading to enhanced customer satisfaction overall.
With Video Reply, you can record videos straight from Zendesk tickets or choose from a curated library within the app. Utilize video to craft informative tutorials that detail the steps needed to address customer problems effectively. You also have the option to save your videos in the library for easy access in the future. Additionally, you can request videos from customers to gain deeper insights into their concerns and requirements. Organize your video content using tags for easy retrieval and classification. Furthermore, you can design customized video page previews for your recipients, ensuring a more engaging and tailored communication experience.
Description
Mobizen is the easiest screen recorder you can use. Download it now to create your first video! Mobizen is the most convenient and easy-to-use screen recorder. It allows you to record, capture, edit, and save. To make the best videos, everyone can benefit from the 100% free features! Clear screen recording in full HD Highest quality supplied, 1080p resolution, 12.0Mbps quality, 60 FPS. Facecam lets you capture your reactions while recording your voice and game sound. You can record long videos with no worries while saving on external memory (SD Card). (Trim, cut, images, etc.) You can improve the quality of your video by using a variety video editing tools! To create a personal video, add your favorite BGM and an intro/outro video. With clean recording mode, you can record a clean screen with no watermark! It is available to anyone, starting at OS 4.4. Screen recording, capture, editing, and more are all free! You can remove the watermark completely free of charge!
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Zendesk
Pricing Details
$19 per agent/per month
Free Trial
Free Version
Pricing Details
$3.35
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
GrowthDot
Founded
2015
Country
Ukraine
Website
growthdot.com
Vendor Details
Company Name
RSUPPORT Co. Ltd.
Founded
2001
Country
South Korea
Website
mobizen.com
Product Features
Product Features
Screen Recording
Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading