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ease
features
design
support

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Description

The GDPR Compliance application designed for Zendesk facilitates the deletion, anonymization, and retrieval of customer data within Zendesk environments. It boasts an array of essential features, including the capability to efficiently process thousands of tickets and contacts simultaneously, as well as the ability to merge user, ticket, and organizational data into comprehensive lists. Users can generate specific ticket and contact lists for mass processing, ensuring compliance by allowing for the deletion of personal data belonging to users or organizations. Additionally, the app ensures the confidentiality of sensitive information while providing options to compile and download data in CSV format. Users have the flexibility to edit information either individually or in bulk, while sensitive details like credit card numbers and phone numbers can be completely anonymized. The application also offers automation setup and scheduling for various processes, allows users to review statistics, and features an intuitive interface for ease of use. Furthermore, agents can submit requests for data processing, with permissions granted to them for executing these tasks, and it includes configurable options for tag anonymization within tickets. Overall, this app streamlines GDPR compliance efforts for organizations utilizing Zendesk.

Description

Implement tokenization for primary account numbers (PAN) and related personally identifiable information (PII) or protected health information (PHI) to ensure adherence to regulations that govern the management of sensitive data. This strategy allows for a reduction in PCI DSS scope across various channels and with trusted third-party partners. By employing tokenization at the point of data entry, your organization can adapt to the ever-changing landscape of security requirements. The ShieldConex platform offers a vaultless and format-preserving tokenization solution for each data component, including critical payment information such as credit or debit card PAN, expiration date, CVV, and cardholder name. This approach helps to unify the payment experience not only across different businesses but also across various locations and channels, encompassing mobile, online, and in-store transactions. Embracing such a comprehensive strategy enhances both security and customer trust in your services.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

Zendesk

Integrations

Zendesk

Pricing Details

$41.70 organization/per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

GrowthDot

Founded

2015

Country

Ukraine

Website

growthdot.com

Vendor Details

Company Name

Bluefin

Founded

2007

Country

United States

Website

www.bluefin.com/products/shieldconex/

Product Features

GDPR Compliance

Access Control
Consent Management
Data Mapping
Incident Management
PIA / DPIA
Policy Management
Risk Management
Sensitive Data Identification

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