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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Graphwise is an advanced AI platform designed to assist businesses in automating their knowledge processes while ensuring confidence in their AI systems by converting disparate data into a reliable semantic foundation. This comprehensive suite enhances the reliability and scalability of generative AI by transforming raw data into contextually rich, AI-compatible assets, implementing intelligent agent-based frameworks, and offering robust AI applications within a cohesive platform. By utilizing Precise GraphRAG, Graphwise transcends mere data fragments, leveraging a governed knowledge graph to anchor every response in established facts, thereby removing inaccuracies and delivering precise, actionable insights. The platform integrates automated modeling, cutting-edge graph technology, semantic search, recommendation systems, taxonomy and ontology management, data automation, graph-centric text mining, and enterprise-ready GraphRAG workflows. Suitable for a variety of applications, it addresses challenges in technical knowledge management, semantic digital twins, compliance intelligence, and scientific knowledge management, showcasing its versatility across numerous business needs. Additionally, Graphwise's innovative approach ensures that organizations can achieve a deeper understanding of their data, ultimately leading to informed decision-making and enhanced operational efficiency.

Description

Organizations, regardless of their scale, utilize Halosight AI and NLP to enhance support performance and interpret help desk data signals. By unlocking vital support indicators, they can simultaneously boost operational efficiency. This approach highlights avenues for innovation, with customers opting for Halosight to achieve favorable support results through previously underutilized service cloud information. The key to innovation lies in maximizing the potential of data that resides within tickets and case histories. Clients of Halosight harness AI and NLP to unearth new possibilities. When agents have access to critical insights, information transforms into actionable solutions. This empowers them to address issues proactively instead of merely responding to problems as they arise. Long lists of case reasons become obsolete thanks to Halosight's automation, which categorizes cases to optimize routing and workflow processes with AI. Additionally, the platform enables the monitoring of emerging support signals that enhance case deflection, knowledge management, and agent productivity. With its integration through the Salesforce App Exchange, Halosight is embedded deeply within Salesforce, ensuring seamless functionality rather than being just another add-on. This comprehensive approach fosters a culture of continuous improvement in customer support.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Salesforce
Salesforce Agentforce Service
Zendesk

Integrations

Salesforce
Salesforce Agentforce Service
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$2,500 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Graphwise

Country

Bulgaria

Website

graphwise.ai/

Vendor Details

Company Name

Halosight

Country

United States

Website

www.halosight.com

Product Features

Data Management

Customer Data
Data Analysis
Data Capture
Data Integration
Data Migration
Data Quality Control
Data Security
Information Governance
Master Data Management
Match & Merge

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Product Features

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Product Analytics

Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation

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