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Description
Organizations now have the capacity to implement search, browsing, and recommendation features comparable to Google's on their own online platforms, which can help boost conversion rates and minimize the likelihood of search abandonment. By utilizing advanced Google-like search functionalities, businesses can effectively lower search abandonment rates. The shopping experience is significantly enhanced by allowing users to search for products using images, making the process more intuitive. Personalization of the shopping journey can also lead to improved conversion rates and higher order values. With tools like Retail Search and browse, retailers can create tailored experiences rooted in Google's insights into user intent and context. Additionally, Recommendations AI is adept at interpreting the subtleties of customer behavior, context, and product specifics, facilitating meaningful engagement across various channels through targeted recommendations. Furthermore, leveraging machine learning-driven object recognition and lookup enables the provision of immediate results for similar or complementary products from the inventory. This combination of advanced technologies not only enriches the user experience but also positions organizations to better meet consumer needs in a competitive marketplace.
Description
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
API Access
Has API
API Access
Has API
Integrations
Discourse
Docebo
Google Cloud Platform
Google Cloud Storage
Google Drive
Google Merchant Center
Google Tag Manager
Guru
Lucidworks Fusion
MadCap Flare
Integrations
Discourse
Docebo
Google Cloud Platform
Google Cloud Storage
Google Drive
Google Merchant Center
Google Tag Manager
Guru
Lucidworks Fusion
MadCap Flare
Pricing Details
$2.50 per 1000 requests
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Country
United States
Website
cloud.google.com/solutions/retail-product-discovery
Vendor Details
Company Name
SearchUnify
Founded
2008
Country
India
Website
www.searchunify.com
Product Features
Product Features
Enterprise Search
AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery
