Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
RQM is an advanced system designed for recording video and audio, incorporating desktop screen capture capabilities to observe interactions between customers and customer service agents, all managed via a web interface that allows for transaction evaluation and oversight. A standout aspect of Globitel's offerings is the ability to tailor solutions to meet specific needs, enabling the integration of new functionalities as requirements evolve, which is particularly crucial for adapting to changing business models. This adaptability can significantly influence the overall success or failure of new services. Built with an open architecture and modular framework, RQM offers enhanced scalability, allowing for straightforward expansions of recording capabilities by conveniently adding software and hardware components. Furthermore, in a multi-location setup, RQM's distributed architecture facilitates the easy addition of new sites, ensuring seamless integration and efficiency across various environments. This comprehensive flexibility positions RQM as a valuable asset for organizations seeking to optimize their customer service interactions.
Description
Wellms operates as a headless system that facilitates the rapid establishment of tailored training platforms, meticulously crafted to address the distinct requirements of our clients. This system enables us to create content repositories equipped with robust administrative interfaces, enhancing content development and management across various platforms. With headless architecture, users can implement any frontend frameworks and technologies they choose, offering significant advantages over traditional monolithic LMS architectures, as the headless LMS relies primarily on an API for communication among components. Additionally, it allows for the design of multiple frontend solutions that can seamlessly interact with the same backend. Developing an LMS through Wellms is akin to constructing with modular building blocks rather than sculpting from a solid material, providing both flexibility and ease of use. This enterprise-level LMS can typically be operational within a few weeks, giving it a custom-made feel as you select the features that best suit your needs, all while ensuring reliable performance that meets the expectations of various users. Moreover, the adaptability of this system ensures that it can evolve alongside your organization, consistently aligning with your changing training objectives.
API Access
Has API
API Access
Has API
Integrations
FFmpeg
H5P
Jitsi
Mattermost
SCORM Cloud
Stripe
Twilio
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Globitel
Founded
1996
Country
Jordan
Website
www.globitel.com/retail-quality-management-system/
Vendor Details
Company Name
Wellms
Country
Poland
Website
www.wellms.io
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Product Features
Technical Skills Development
Analytics
Career Coaching
Discussions
Exercises and Projects
Offline Usage
Quizzes & Assessments
Videos