Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
RQM is an advanced system designed for recording video and audio, incorporating desktop screen capture capabilities to observe interactions between customers and customer service agents, all managed via a web interface that allows for transaction evaluation and oversight. A standout aspect of Globitel's offerings is the ability to tailor solutions to meet specific needs, enabling the integration of new functionalities as requirements evolve, which is particularly crucial for adapting to changing business models. This adaptability can significantly influence the overall success or failure of new services. Built with an open architecture and modular framework, RQM offers enhanced scalability, allowing for straightforward expansions of recording capabilities by conveniently adding software and hardware components. Furthermore, in a multi-location setup, RQM's distributed architecture facilitates the easy addition of new sites, ensuring seamless integration and efficiency across various environments. This comprehensive flexibility positions RQM as a valuable asset for organizations seeking to optimize their customer service interactions.
Description
NooBaa is an innovative software-driven infrastructure that offers enhanced agility, flexibility, and hybrid cloud functionalities. The entire deployment process can be completed in just five minutes, transitioning from download to a fully operational system. With its unmatched flexibility, pay-as-you-go pricing model, and exceptional ease of management, NooBaa introduces a groundbreaking method for handling the rapid increase in data. It supports data consumption from various sources, including AWS S3, Microsoft Azure Blobs, Google Storage, and any other AWS S3-compatible private cloud storage. By eliminating vendor lock-in, NooBaa empowers your application software stack to function independently of the underlying infrastructure. This level of independence fosters the necessary interoperability to facilitate swift migration or expansion of workloads, enabling you to execute a particular workload on a specific platform without concerns about storage issues. Additionally, NooBaa provides an AWS S3-compatible API, which has become the industry standard, ensuring compatibility regardless of the vendor or location. This approach not only simplifies data management but also significantly enhances operational efficiency.
API Access
Has API
API Access
Has API
Integrations
Amazon S3
Google Cloud Platform
Microsoft Azure
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Globitel
Founded
1996
Country
Jordan
Website
www.globitel.com/retail-quality-management-system/
Vendor Details
Company Name
Red Hat
Founded
1993
Country
United States
Website
noobaa.com
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Product Features
Cloud Storage
Access Control
Archiving & Retention
Backup
Data Migration
Data Synchronization
Encryption
File Sharing
Version Control